Project Stakeholder Management (2)

Question 1

What are the processes in the project stakeholder management knowledge area?

Answer 1

Identify stakeholders, plan stakeholder engagement, manage stakeholder engagement, monitor stakeholder engagement

Question 2

What are tailoring considerations for project stakeholder management?

Answer 2

Stakeholder diversity, communications technology, and

complexity of stakeholder relationships

Question 3

What are the key moments to prioritize engagement with stakeholders?

Answer 3

When project moves through a different phase in life cycle, when current stakeholders are no longer involved in the work or new stakeholders become members of community, or when there are significant changes in the organization

Question 4

What are the inputs to identify stakeholders?

Answer 4

Project charter, business documents (business case, benefits management plan), PMP (communications MP, stakeholder engagement plan), project docs (change and issue logs, requirements), agreements, EEFs (culture, standards, geography), OPAs (templates, stakeholder registers from previous projects, lessons learned)

Question 5

What are the tools used to identify stakeholders?

Answer 5

Expert judgement, data gathering (surveys, brainstorming), data analysis (stakeholder analysis, document analysis), data representation (stakeholder mapping), meetings

Question 6

What are the outputs of identify stakeholders?

Answer 6

Stakeholder register, change requests, PMP updates (requirements MP, communications MP, risk MP, stakeholder engagement plan), project doc updates (assumption log, issue log, risk register)

Question 7

What is stakeholder analysis?

Answer 7

Results in list of stakeholders and relevant information (positions, roles on project, interests)

Question 8

What are the 5 types of stakeholder mapping?

Answer 8

Power/interest vs power/influence vs impact/influence grid, stakeholder cube, salience model, directions of influence, prioritization

Question 9

What is a power/interest vs power/influence vs impact/influence gird?

Answer 9

Good for small projects

Supports a grouping according to level of authority, level of concern about outcomes, ability to influence outcomes

Question 10

What is a stakeholder cube?

Answer 10

Combines grid elements into a 3D model

Question 11

What is a salience model?

Answer 11

Good for large complex communities & identifying relative importance
Classifies stakeholders based on their power, urgency and legitimacy

Question 12

What are directions of influence?

Answer 12

Classifies stakeholders according to their influence on work of project
Upward = senior management
Downward = Team contributing knowledge or skills
Outward = stakeholder groups outside team like suppliers and end users
Sideward = peers of PM who are in competition for resources

Question 13

When is prioritization necessary?

Answer 13

When there are a lot of stakeholders?

Question 14

What is a stakeholder engagement assessment matrix?

Answer 14

Compares current engagement levels of stakeholders to their desired engagement levels for project
Unaware, resistant, aware but indifferent, aware and supportive, aware and leading

Question 15

What comprises the stakeholder register?

Answer 15

Identification information, assessment information and stakeholder classification (internal/external, impact/influence/power/interest, upward/outward/sideward/downward)

Question 16

What are the inputs to plan stakeholder engagement?

Answer 16

Project charter, PMP (resource MP, communication MP, risk MP), project docs (assumption, change, issue logs, schedule, risk and stakeholder registers), agreements, EEFs (culture, personnel policies, stakeholder risk appetites, communication channels, geography), OPAs (policies, guidelines, lessons learned, software tools)

Question 17

What are the tools for stakeholder engagement?

Answer 17

Expert judgement, data gathering (benchmarking), data analysis (assumption and constraint, root cause), decision making (ranking), data representation (mind mapping, stakeholder engagement assessment matrix), meetings

Question 18

What are the outputs for stakeholder engagement?

Answer 18

Stakeholder engagement plan

Question 19

What is mind mapping?

Answer 19

Visually organizes information about stakeholders and their relationships

Question 20

What are the inputs to manage stakeholder engagement?

Answer 20

PMP (communications, risk, stakeholder engagement, change), project docs (change, issue log, lessons learned, stakeholder register), EEFs (culture, personnel policies, stakeholder risk thresholds, geography), OPAs (policies, guidelines, lessons learned)

Question 21

What are the tools used for manage stakeholder engagement?

Answer 21

Expert judgement, communication skills (feedback), team skills (conflict management, cultural awareness, negotiation, observation, political awareness), ground rules, meetings

Question 22

What are the outputs from manage stakeholder engagement?

Answer 22

Change requests, PMP updates (communications, stakeholder engagement), project doc updates (change and issue logs, lessons learned, stakeholder)

Question 23

What are the inputs to monitor stakeholder engagement?

Answer 23

PMP (resource, communications MP, stakeholder engagement plan), project docs (issues, lessons learned, project communications, risks, stakeholder register), work performance data, EEFs, OPAs

Question 24

What are the tools used to monitor stakeholder engagement?

Answer 24

Data analysis (alternative, root case, stakeholder), decision making (multicriteria analysis, voting), data representation (stakeholder engagement assessment matrix), communication skills (feedback, presentations), team skills (active listening, cultural and political awareness, leadership, networking), meetings

Question 25

What are the outputs from monitor stakeholder engagement?

Answer 25

Work performance information, change requests, PMP updates (resource MP, communication MP, stakeholder engagement plan), project doc updates (issues, lessons learned, risk, stakeholders)