Project Quality Management (4) Flashcards
What are the processes in the project quality management knowledge area?
Plan QM, manage quality, control quality
What is cost of quality?
Cost incurred in ensuring quality of project
What are the inputs for the plan QM process?
PMP (requirements MP, risk MP, stakeholder engagement plan, scope baseline), project docs (assumptions, requirements, traceability matrix, risks, stakeholder register), EEFs (regulations, rules, geography, marketplace), OPAs (systems, templates, historical info), project charter
What tools are used for the plan QM process?
Meetings, expert judgement, decision making, test and inspection planning, data representation (flow charts, logical data models, matrix diagrams, mind mapping), data analysis (cost-benefit, cost of quality), data gathering (benchmarking, brainstorming, interviews)
What are the outputs for the plan QM process?
Quality MP, quality metrics, project doc updates (lessons learned, traceability matrix, risk register, stakeholder register), PMP updates (risk MP, scope baseline)
What are the 3 types of quality costs?
prevention, appraisal, failure
What are the inputs for the manage quality process?
PMP (quality MP), project docs (lessons learned, quality control measurements, quality metrics, risk report), OPAs (systems, templates, audit info, lessons learned)
What are the tools used for the manage quality process?
Data gathering (checklist), audits, quality improvement methods (plan-to-do-check-act and six sigma), design for x, problem solving, decision making (multicriteria decision analysis), data analysis (alternative), data representation (affinity diagrams, cause and effect diagrams, flowcharts, histograms, matrix diagrams, scatter diagrams)
What are affinity diagrams for manage quality?
Organization potential causes of defects into groups
What are cause and effect diagrams for manage quality?
Causes of problem into discrete branches to identify root of problem
What are flowcharts for manage quality?
Series of steps that may lead to defect
What are histograms for manage quality?
Graphical representation of numerical data
What are matrix diagrams for manage quality?
Illustrates relationships between factors, causes, and objectives
What are scatter diagrams for manage quality?
Shows relationship between 2 variables
What are the outputs for the manage quality process?
PMP updates (quality MP, scope, schedule, and cost baseline), change requests, project doc updates (issue log, lessons learned, risks), test and evaluation docs, quality reports
