Project Communications Management (1)

Question 1

What are the project management processes in the project communication management knowledge area?

Answer 1

Plan communications management, manage communications, monitor communications

Question 2

What are the dimensions of communication activities?

Answer 2

Formal vs informal
Internal vs external
Hierarchical focus (upwards, downward, horizontal)
Official vs unofficial
Written vs oral

Question 3

What are communication mechanisms?

Answer 3

Hard format (paper)
Soft format (electronic)
Written, spoken, formal or informal, gestures, media

Question 4

What are the 5 Cs of written communication?

Answer 4

Correct grammar and spelling
Concise
Clear purpose
Coherent logic
Controlling flow of words

Question 5

What are communication skills?

Answer 5

Listening actively, awareness of cultural differences, identifying and managing stakeholder expectations, enhance team member persuasion, motivation, coaching, negotiation, and conflict resolution

Question 6

What are tailoring considerations for communication management?

Answer 6

Stakeholder communications, physical location, communications technology, language, knowledge management

Question 7

What are agile methods for communications management?

Answer 7

Fast-paced communication technology, more frequent communications, collocating, streamlining team member access to information

Question 8

What are the inputs for plan communication management?

Answer 8

Project charter, PMP (resource MP, stakeholder engagement plan), project docs (requirements, stakeholder register), EEFs (culture, personnel policies, stakeholder risk thresholds, established communication channels, geography), OPAs (policies and procedures, communication requirements, guidelines, historical info)

Question 9

What are the tools used for plan communication management?

Answer 9

Expert judgement, communication requirements analysis, communication technology, communication models, communication methods, interpersonal and teams skills (political and cultural awareness), data representation (stakeholder engagement assessment matrix), meetings

Question 10

What are the outputs of communication management?

Answer 10

Communications MP, PMP updates (stakeholder engagement plan), project doc updates (project schedule, stakeholder register)

Question 11

What is the sender/receiver model?

Answer 11

2 parties
Assures message is delivered but not necessarily understood
Encode, transmit, and decode message

Question 12

What is the interactive communication model?

Answer 12

2 parties

Assures message is delivered and understood

Question 13

What is the cross-cultural model?

Answer 13

Acknowledges that differences in communication styles can be different due to differences in people

Question 14

What is the interactive method of communication?

Answer 14

2+ parties with multidirectional exchange in real time (meetings, phone calls)

Question 15

What is the push method of communication?

Answer 15

Messages sent to specific people and distribution of messages is ensured but confirmation of it reaching and being understood is not (letters, emails)

Question 16

What is the pull method of communication?

Answer 16

Requires recipient to access content on their own (e-course)

Question 17

What are components of the communication MP?

Answer 17

Stakeholder communication requirements, escalation processes, timeframe and frequency, people responsible, people who will receive information, methods, resources for communication

Question 18

What are the inputs to manage communications?

Answer 18

OPAs (policies, guidelines, historical info), EEFs (culture, policies, geography), project docs (change and issue logs, lessons learned, quality report, risk report, stakeholder register), PMP (resource MP, communications MP, stakeholder engagement plan), work performance reports

Question 19

What tools are used for manage communications?

Answer 19

Communication skills (communication competence, feedback, nonverbal, presentations), communication methods, communication technology, PMIS, interpersonal and team skills, meetings, project reporting

Question 20

What are the outputs of manage communications?

Answer 20

Project doc updates (issue log, lessons learned, schedule, risks, stakeholder register), OPAs (project records and reports), PMP updates (communications MP, stakeholder engagement plan), project communications

Question 21

What are the inputs for monitor communications?

Answer 21

OPAs (policies, guidelines, lessons learned), PMP (resource MP, communications MP, stakeholder engagement plan), EEFs (culture, communication channels, practices, geography), work performance data, project docs (issue log, lessons learned, project communications)

Question 22

What tools are used for monitor communications?

Answer 22

Expert judgement, PMIS, data representation (stakeholder engagement assessment matrix), interpersonal and team skills (observation/conversation), meetings

Question 23

What are the outputs of monitor communications?

Answer 23

Work performance information, change requests, PMP updates (communications, stakeholder engagement), project doc updates (issue log, lessons learned, stakeholder register)