Project Communications Management (1) Flashcards
What are the project management processes in the project communication management knowledge area?
Plan communications management, manage communications, monitor communications
What are the dimensions of communication activities?
Formal vs informal Internal vs external Hierarchical focus (upwards, downward, horizontal) Official vs unofficial Written vs oral
What are communication mechanisms?
Hard format (paper) Soft format (electronic) Written, spoken, formal or informal, gestures, media
What are the 5 Cs of written communication?
Correct grammar and spelling Concise Clear purpose Coherent logic Controlling flow of words
What are communication skills?
Listening actively, awareness of cultural differences, identifying and managing stakeholder expectations, enhance team member persuasion, motivation, coaching, negotiation, and conflict resolution
What are tailoring considerations for communication management?
Stakeholder communications, physical location, communications technology, language, knowledge management
What are agile methods for communications management?
Fast-paced communication technology, more frequent communications, collocating, streamlining team member access to information
What are the inputs for plan communication management?
Project charter, PMP (resource MP, stakeholder engagement plan), project docs (requirements, stakeholder register), EEFs (culture, personnel policies, stakeholder risk thresholds, established communication channels, geography), OPAs (policies and procedures, communication requirements, guidelines, historical info)
What are the tools used for plan communication management?
Expert judgement, communication requirements analysis, communication technology, communication models, communication methods, interpersonal and teams skills (political and cultural awareness), data representation (stakeholder engagement assessment matrix), meetings
What are the outputs of communication management?
Communications MP, PMP updates (stakeholder engagement plan), project doc updates (project schedule, stakeholder register)
What is the sender/receiver model?
2 parties
Assures message is delivered but not necessarily understood
Encode, transmit, and decode message
What is the interactive communication model?
2 parties
Assures message is delivered and understood
What is the cross-cultural model?
Acknowledges that differences in communication styles can be different due to differences in people
What is the interactive method of communication?
2+ parties with multidirectional exchange in real time (meetings, phone calls)
What is the push method of communication?
Messages sent to specific people and distribution of messages is ensured but confirmation of it reaching and being understood is not (letters, emails)
What is the pull method of communication?
Requires recipient to access content on their own (e-course)
What are components of the communication MP?
Stakeholder communication requirements, escalation processes, timeframe and frequency, people responsible, people who will receive information, methods, resources for communication
What are the inputs to manage communications?
OPAs (policies, guidelines, historical info), EEFs (culture, policies, geography), project docs (change and issue logs, lessons learned, quality report, risk report, stakeholder register), PMP (resource MP, communications MP, stakeholder engagement plan), work performance reports
What tools are used for manage communications?
Communication skills (communication competence, feedback, nonverbal, presentations), communication methods, communication technology, PMIS, interpersonal and team skills, meetings, project reporting
What are the outputs of manage communications?
Project doc updates (issue log, lessons learned, schedule, risks, stakeholder register), OPAs (project records and reports), PMP updates (communications MP, stakeholder engagement plan), project communications
What are the inputs for monitor communications?
OPAs (policies, guidelines, lessons learned), PMP (resource MP, communications MP, stakeholder engagement plan), EEFs (culture, communication channels, practices, geography), work performance data, project docs (issue log, lessons learned, project communications)
What tools are used for monitor communications?
Expert judgement, PMIS, data representation (stakeholder engagement assessment matrix), interpersonal and team skills (observation/conversation), meetings
What are the outputs of monitor communications?
Work performance information, change requests, PMP updates (communications, stakeholder engagement), project doc updates (issue log, lessons learned, stakeholder register)
