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ASQ LSSGB > Project Set-Up > Flashcards

Project Set-Up Flashcards

1
Q

What is the first step in project selection?

A

review project proposals

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2
Q

What is in a project proposal?

A
  • problem statement
  • goal system
  • business case
  • estimated resources needed
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3
Q

What is a good problem statement based on?

A

what
where
when
who
why
how/how much?

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4
Q

Can one problem statement lead to more than one project?

A

yes

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5
Q

Who evaluates project proposals?

A
  • master black belts
  • black belts
  • org champions
  • key executives
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6
Q

What are common criteria used to evaluate projects? (6)

A
  • ROI
  • profit
  • cost reduction
  • increase in customer satisfaction
  • quality improvement
  • efficiency or capacity improvement
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7
Q

What are two things that might be required before project assignment?

A
  • data analysis
  • DFSS
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8
Q

What are some questions to consider when selecting a six sigma project?

A
  • Does the opportunity meet an important company need or address a significant customer issue related to an existing product/service?
  • Should this project be authorized given resource availability?
  • Does the issue have a cross-functional challenge that requires the skill of a LSSG team to resolve?
  • Are the process owners known? Do they have authority?
  • Are there other business initiatives that might impact this?
  • Can the project be completed in an acceptable timeframe? (six months or less)
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9
Q

What is a process owner?

A

those responsible for and in charge of executing a process

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10
Q

What are the responsibilities of a process owner?

A
  • interfacing with other process owners and customers
  • managing process performance
  • maximizing process performance
  • maintaining process documentation
  • knowing what “world-class” performance is
  • recommending and sponsoring improvement efforts
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11
Q

What are stakeholders?

A

those who have an interest in the process and its outputs or products

ex. employees, suppliers, investors, communities, customers

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12
Q

What are the two main types of customers?

A

internal and external

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13
Q

How can you identify customers? (6)

A
  • surveys
  • interviews
  • SIPOC
  • market research
  • brainstorming
  • observing/tracing a product/service until end
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14
Q

What is a customer segment?

A

group of customers with something in common

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15
Q

A process improvement team should consider the __________ any process changes might have on the ___________. The team should always have its customer’s ____________ represented, and, if possible, _________ its customers about changes.

A

effects
customers
interests
consult

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16
Q

What is a project charter?

A

a document that contains much of the information related to expectations and the project as a whole

17
Q

Project charters are considered ___________ documents in that they can be changed as new requirements are discovered.

A

living

18
Q

What are the 5 key elements of a project charter?

A

problem statement
purpose/business case
project scope
results
estimated benefits

19
Q

What should be included in the problem statement?

A

1) historical data
2) affected areas of the organization
3) length of time the problem has existed
4) symptoms of the problem

20
Q

What is baseline data?

A

data collected over a period that is sufficient to represent actual process performance and clearly demonstrate the current state

  • process average
  • process variation
21
Q

How should project goals be set?

A

somewhere between the baseline performance and best performance that can be reasonably expected –> process entitlement

typically a good target is 10-15% improvement in a metric

22
Q

What is project risk analysis?

A

the process of identifying and prioritizing project risks by assessing the probability of occurrence and the impact of each risk

23
Q

What are the benefits of project risk analysis? (5)

A
  • prevention of problems (scope, cost, quality)
  • contingency planning
  • reduction of uncertainty
  • identification of level of acceptable risk
  • review of risks continually
24
Q

What are the 3 elements of project risk analysis?

A

feasibility –> what might happen and how likely
potential impact –> effect on project if the risk occurs
RPN –> risk priority number

25
Q

How do you assess feasibility?

A

Is it reasonable and achievable in the time frames estimated?

Is the project cost acceptable to the project sponsors?

What is the availability, knowledge, and skills of people?

Is the current technology available?

26
Q

What are the types of potential risks?

A

those based on the Basic System Diagram
- input
- translation/process
- output
- feedback/control

27
Q

How should you identify risks?

A

with quantifiable dose of realism through variables

severity (how painful)
probability (likelihood)
look with macro and micro perspective

28
Q

What is a risk in risk analysis?

A

unchecked imagination conjuring up many scenarios

ASQ LSSGB (18 decks)

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