Organizational Communication + LSS Team Flashcards
What is the risk of poor communication?
rumors and misinterpretation
What are the three forms of organizational communication?
1) Top-Down
2) Bottom-Up
3) Horizontal
What is top-down communication?
when information is being passed from the top of the organization to various areas
When is top-down communication used?
- to provide instruction
- to provide feedback
- to convey information about project’s performance
What is a risk of top-down communication?
information becomes garbled as it is passed through the layers of the organization
What is bottom-up communication?
when someone wants to provide feedback to upper management, or a project team member wants to pass information to the project’s sponsor
What are risks of bottom-up communication?
- messages getting garbled on the way up
- complaint sessions
- blaming others
- disrupting work
What are some examples of bottom-up communication?
- open door policies
- suggestion boxes
- employee surveys
- townhall meetings
What is horizontal communication?
communication with staff at the same level
What are risks of horizontal communication?
- bypassing important procedures and approvals
- middle/upper management feeling cut out of the process
