Project Quality Management Flashcards
1
Q
Plan Quality Management
A
- The proecess of identifyin quality requirements and/or standards for the project, its deliverables, and documenting how the project will demonstrate compliance with quality requirements or standards
2
Q
Perform Quality Assurance
A
- Process of auditing the quality requirements and the rssults from the quality control measurements to ensure that appropriate quality standards and operational definitions are used
3
Q
Control Quality
A
- Process of monitoring and recoridng results of executing the quality activities to assess performance and recommend necessary changes
4
Q
Quality
A
- the degree to which a set of inherent characteristics fulfill requirements
- A level of satisfaction
- Example: high quality, low grade: software with few features, but well documented and well built with no bugs
5
Q
Grade
A
- Categorization
- Example: low grade might be fewer features
6
Q
Precision
A
- Measure of Exactness
7
Q
Accuracy
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- Assessment of Correctness
8
Q
Cost of Quality
A
- All costs incurred over the life of the product by investment in:
- preventing nonconformance to requirements
- appraising the product or service for conformance to requirements
- failing to meet requirements (rework)
- Think of this as the cost of re-work due to dissatisfaction or low quality.
- Examples: ITC - high cost of quality, Pfizer: low cost of quality
- effects on quality can eb both short term and long-term
9
Q
Failure Cost Categories
A
- Internal (found by the project)
- External (found by the customer)
- Also called “Cost of Poor Quality”
10
Q
Seven Basic Quality Tools
(7QC Tools)
A
- Cause and Effect Diagrams
- Flowcharts
- Checksheets
- Pareto Diagrams
- Histograms
- Control Charts
- Scatter Diagrams
11
Q
Cause-and-effect diagrams
A
- Also known as fishbone or ishikawa diagrams
- Used by putting the problem statement at the point of the fishbone, and working each branch back until a root-cause can be determined or all possibilities are exhausted
12
Q
Flowcharts
A
- Process Map
- Can prove helpful in determining quality costs by determining each activities costs leading up to the output
13
Q
Checksheets
A
- Also known as tally sheets
- Checklists of quality items when looking for non/conformance to quality requirements
- Used to collect data during an inspection
- May feed a Pareto Diagram
14
Q
Pareto Diagram
A
- Special form of vertical bar chart
- used to identify the vital few sources responsible for causing most of a problem’s effects
- Lists each possible cause in decreasing volume totalling 100% on horizontal axis
15
Q
Histogram
A
- Shows central tendencies of statistical distributions
16
Q
Control Charts
A
- used to determine if a process is stable orhas predictable performance
- Specification limits are agreed to (upper and lower)
- A process is considered out of control when:
- A data point exceeds a control limit
- seven consecutive plot points are above the mean
- seven consecutive plot points are below the mean
- Might also be sued to track schedule or cost variances
17
Q
Scatter Diagram
A
- plot ordered pairs (x,y)
- Sometimes called a correlation chart
21
Q
Affinity Diagrams
A
- Similar to mind-mapping techniques
- used to generate ideas that can be linked to form organized patterns of thought
- Might enhance the development of the WBS
22
Q
Process Decision Program Charts
(PDPC)
A
- used to understand goal in relation to the steps for getting to the goal
- Useful as a method of contingency planning
23
Q
Interrelationship Diagraphs
A
- Provide a process for creatvie problems solving in moderately complex scenarios that posess intertwined logical relationships for up to 50 relevant items
- may be developed from other quality tools like the tree or affinitiy diagrams
24
Q
Tree Diagrams
A
- Also know as systematic diagrams
- used to represent decomposition hierarchies such as WBS, RBS, and OBS
