Communications Management Flashcards
1
Q
Communications Requirements Analysis
A
- determines the information needs of the project stakholders
- Requirements defined by combining the type and format of informatiojn needed with an analysis of the value of that information
2
Q
Factors used in considering Communications Technology
A
- Urgency of the need for information
- Availability of technology
- Ease of use
- Project environment
- Sensitivity and confidentiality of the information
3
Q
Basic steps in a communication model
A
- Encode
- Transmit MEssage
- Decode
- Acknowledge
- Feedback/Response
4
Q
Methods of Communication
A
- Interactive Communications
- Push Communications
- Pull Communications
5
Q
Interactive Communication method
A
- Between two or more people
- Small scale communication
- Examples: Instant messaging, meetings, pohone calls
6
Q
Push Communications
A
- Sent to specific recipients
- Ensures delivery, but not that it was actually received
- Examples: Memos, letters, reports, emails, etc
7
Q
Pull Communications
A
- Used for very large volumes of information for very large audiences
- Requires recipients to access the informartion at their own discretion
- Examples: intranet sites, e-learning, leassons learned databases, etc
8
Q
Considerations for effective Communications Management
A
- Sender-Receiver models
- Choice of Media
- Writing Style
- Meeting Management technicques
- Presentation Techniques
- Facilitation techniques
- Listening Techniques
9
Q
Performance Reporting
A
- The act of collecting and distrinbuting performance information
- Includes status reports, progress measurements, and forecasts
- Involves the periodic collection of baseline versus actual data to communicate progress
