Project Management basics - 4.4 Manage Project Knowledge

Question 1

What is the key benefit of managing project knowledge?

a. Prior knowledge is leveraged to improve outcomes and knowledge created is available to support future projects.
b. Knowledge within the lessons learned document is used to manage resources.
c. Prior knowledge is used to decrease project costs and maintain scheduled deliverables.
d. Knowledge is documented within the lessons learned register.

Answer 1

a. Prior knowledge is leveraged to improve outcomes and knowledge created is available to support future projects.

The key benefits of the Manage Project Knowledge process are that prior organizational knowledge is leveraged to produce or improve the project outcomes, and knowledge created by the project is available to support organizational operations and future projects or phases. See Section 4.4 Manage Project Knowledge in the PMBOK Guide.

Question 2

Leveraging prior knowledge to improve outcomes and making knowledge created available for future projects is a key benefit of which of the following project Integration management processes?

a. Develop Project Charter
b. Control Project Knowledge
c. Develop Project Management Plan
d. Manage Project Knowledge

Answer 2

d. Manage Project Knowledge

The key benefits of the Manage Project Knowledge process are that prior organizational knowledge is leveraged to produce or improve the project outcomes, and knowledge process are that prior organizational knowledge is leveraged to produce or improve the project outcomes, and knowledge created by the project is available to support organizational operations and future projects or phases. See Section 4.4 Manage Project Knowledge

Question 3

Which document is used to improve the performance of the project and avoid repeating mistakes?

a. Milestone list
b. Risk register
c. Project schedule
d. Lessons learned register

Answer 3

d. Lessons learned register

The lessons learned register includes the impact, recommendations, and proposed actions associated with the situation. Thereafter it is used as an input and updated as an output in many processes throughout the project. The persons or teams involved in the work are also involved in capturing the lessons learned.
See Section 4.4.3.1 Lessons Learned Register

Question 4

Which of the following best describes the overall purpose of the lessons learned register?

a. To hold team members accountable for mistakes
b. To create cost savings by assessing over budget milestones and activities
c. To identify gaps in project management in order to complete projects ahead of schedule.
d. To improve the performance of the project and avoid repeating mistakes

Answer 4

d. To improve the performance of the project and avoid repeating mistakes

The lessons learned register includes the impact, recommendations, and proposed actions associated with the situation. Thereafter it is used as an input and updated as an output in many processes throughout the project. The persons or teams involved in the work are also involved in capturing the lessons learned.
See Section 4.4.3.1 Lessons Learned Register

Question 5

All of the following are inputs to Manage Project Knowledge EXCEPT:

a. Knowledge management
b. Lessons learned register
c. Deliverables
d. Project management plan

Answer 5

a. Knowledge management

The following are considered appropriate inputs for the Manage Project Knowledge process:

1. Project management plan
2. Project documents
3. Deliverables
4. Enterprise environmental factors (EEFs)
5. Organizational process assets.

Seet Section 4.4.1 Manage Project Knowledge: Inputs

Question 6

Which of the following are examples of explicit knowledge?

a. Commitment
b. Competence
c. Experience
d. Records

Answer 6

d. Records

It is a common misconception that managing knowledge involves just documenting it so it can be shared. Only codified explicit knowledge can be shared n this way. But codified explicit knowledge lacks context and is open to different interpretations, so even though it can easily be shared, it isn’t always understood or applied in the right way.

See Section 4.4 Manage Project Knowledge

Question 7

Which of the following are examples of tacit knowledge?

a. Files
b. Data
c. Competence
d. Records

Answer 7

c. Competence

Tacit knowledge has context built-in but is very difficult to codify. It resides in the minds of individual experts or in social groups and situations and is normally shared through conversations and interactions between people.

See Section 4.4 Manage Project Knowledge

Question 8

Lessons learned documentation generally includes all of the following EXCEPT:

a. Causes of issues
b. Other types of lessons learned about communications management
c. Updates of the statement of work to reflect training and learning requirements
d. Reasoning behind the corrective action chosen

Answer 8

b. Other types of lessons learned about communications management

The lessons learned register includes:
- the impact,
- recommendations,
- and proposed actions associated with the situation.
Thereafter it is used as an input and updated as an output in many processes throughout the project. The persons or teams in the work are also involved in capturing the lessons learned.

See Section 4.4.3.1 Lessons Learned Register

Question 9

The Manage Project Knowledge process is part of which Process Group

Answer 9

The Executing Process group.

The Executing Process group and is the time in the life cycle when processes are performed to complete project work that satisfies the project requirements. This process is performed periodically throughout the project.

Additional Info:
Project Management is divided into 5 Process Groups (Initiating, Planning, Executing, Monitoring & Controlling and Closing Process Group)

Question 10

Define Explicit knowledge

Answer 10

Explicit knowledge can be expressed in words, pictures, or numbers and can be stored in media such as textbooks or web pages. It is easy to communicate and distribute in technical documents such as user guides.

Question 11

Define Tacit knowledge

Answer 11

Tactit knowledge consists of a person’s beliefs or insights and is harder to express.
This knowledge is intuitive and rooted in experience or practice.

Question 12

Which processes are considered appropriate inputs for the Manage Project Knowledge process:

Answer 12

The following are considered appropriate inputs for the Manage Project Knowledge process:

1. Project management plan
2. Project documents
3. Deliverables
4. Enterprise environmental factors (EEFs)
5. Organizational process assets.

Seet Section 4.4.1 Manage Project Knowledge: Inputs

Question 13

Which project assets are considered appropriate output(s) to be an end result for the Manage Project Knowledge Process.

Answer 13

1. Organizational process assets updates.
2. Lessons Learned Register
3. Project Management Plan Updates

Question 14

Every project management process uses tools and techniques to produce products or results. Which tools/techniques are considered appropriate for this process.

Answer 14

1. Knowledge Management
2. Expert Judgement
3. Information Management
4. Interpersonal and Team Skills

Question 15

Define Lessons learned register.

Answer 15

Lessons learned are used to improve the performance of the project and to avoid repeating mistakes. The register helps identify where to set rules or guidelines so the team’s actions are aligned.