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PMP Exam prep > Project Management Basics - 13.0 Project Stakeholder Management > Flashcards

Project Management Basics - 13.0 Project Stakeholder Management Flashcards

1
Q

Stakeholders are:

a. The project engineers who design and construct the project
b. The individuals or agencies that control
contingency funds and their disbursement through the project management office ( PMO).
c. The organization’s corporate attorneys
d. The people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project.

A

d. The people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project.

A stakeholder is an individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project. Project stakeholders may be internal or external, actively involved, passively involved, or unaware of the project. Project stakeholders may have a positive or negative impact or be positively or negatively impacted by the project.

See Section 1.6 Project Stakeholders

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2
Q

What are the four processes in Project
Stakeholder Management?

a. Identify Stakeholders, Plan Stakeholder Engagement, Manage Stakeholder Engagement, and Control Stakeholder Engagement
b. Plan Stakeholder Engagement, Implement Stakeholder Engagement, Manage Stakeholder Engagement, and
Control Stakeholder Engagement
c. Plan Stakeholder Engagement, Conduct Stakeholder Engagement, Monitor Stakeholder Engagement, and
Control Stakeholder Engagement
d. Identify Stakeholders, Plan Stakeholder Engagement Manage Stakeholder Engagement and Monitor Stakeholder Engagement

A

d. Identify Stakeholders, Plan Stakeholder Engagement, Manage Stakeholder Engagement, and Monitor Stakeholder Engagement

Project Stakeholder Management Overview:

  • Identify Stakeholders,
  • Plan Stakeholder Engagement,
  • Manage Stakeholder Engagement,
  • and Monitor Stakeholder Engagement.

See Section Figure 13-1 Project Stakeholder Management Overview

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3
Q

Addressing any risks or potential concerns related to stakeholders and anticipating future issues that may be raised by stakeholders are activities that are a part of which project management process?

a. Control Stakeholder Engagement
b. Monitor Stakeholder Engagement
c. Identify Stakeholders
d. Manage Stakeholder Engagement

A

d. Manage Stakeholder Engagement

Manage Stakeholder Engagement involves activities such as:

  • Engaging stakeholders at appropriate project stages to obtain, confirm or maintain their continued commitment to the success of the project;
  • Addressing any risks or potential concerns related to stakeholder management and anticipating future issues;
  • and clarifying and resolving issues that have been identified.

See Section 13.3 Manage Stakeholder Engagement

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4
Q

Which of the following processes helps to ensure that stakeholders clearly understand the project goals objectives benefits and risks for the project, as well as how their contribution will enhance project success?

a. Identify Stakeholders
b. Monitor Stakeholder Engagement
c. Control Stakeholder Engagement
d. Manage Stakeholder Engagement

A

d. Manage Stakeholder Engagement

Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. Managing stakeholder engagement helps to ensure that stakeholders clearly understand the project goals, objectives, benefits, and risks for the project, as well as how their contribution will enhance project success.

See Section 13.3 Manage Stakeholder Engagement

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5
Q

When tailoring processes for Project
Stakeholder Management, you should
consider all of these EXCEPT:

a. Stakeholder diversity
b. Communication technology
c. Complexity of stakeholder relationships
d. Stakeholder engagement

A

d. Stakeholder engagement

Because each project is unique, the project manager may need to tailor the way Project Stakeholder Management processes are applied. Considerations for tailoring include but are not limited to:

  • Stakeholder diversity,
  • Complexity of stakeholder relationships,
  • and Communication technology.

See Section 13 Project Stakeholder Management: Tailoring Considerations

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6
Q

In developing a stakeholder register
you need to include all of the following
EXCEPT:

a. Stakeholder classification
b. Assessment information
c. Project risk information
d. Identification information

A

c. Project risk information

The stakeholder register contains information about identified stakeholders that includes but is not limited to:

  • Identification information;
  • Assessment information (major requirements, expectations, potential for influencing project outcomes, and The phase of the project life cycle where the stakeholder has the most influence or impact);
  • Stakeholder classification (internal/external, impact/influence/power/interest, upward/downward/outward/sideward, etc).

See Section 13.1.3.1 Stakeholder Register

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7
Q

Identification information, assessment
information, and stakeholder
classification are included in which of
the following documents?

a. Stakeholder register
b. Stakeholder engagement assessment matrix
c. Stakeholder engagement plan
d. Stakeholder analysis

A

a. Stakeholder register

The stakeholder register contains information about identified stakeholders that includes but is not limited to:

  • Identification information;
  • Assessment information (major requirements, expectations, potential for influencing project outcomes, and The phase of the project life cycle where the stakeholder has the most influence or impact);
  • Stakeholder classification (internal/external, impact/influence/power/interest, upward/downward/outward/sideward, etc).

See Section 13.1.3.1 Stakeholder Register

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8
Q

You are using a classification model for
stakeholder analysis that groups the
stakeholders based on their level of
authority and their level of concern
regarding the project outcomes. The
following techniques are included in this
model EXCEPT:

a. Impact/influence grid
b. Power/influence grid
c. Power/interest grid
d. Salience model

A

d. Salience model

Power/interest grid, power/influence grid, or impact/influence grid. Each of these techniques supports a grouping of stakeholders according to their level of authority (power), level of concern about the project’s outcomes(interest), ability to influence the outcomes of the project (influence), or ability to cause changes to the project’s planning or execution.

See Section 13.1.2.4 Data Representation

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9
Q

Which of the following is a method of
grouping stakeholders according to their
level of authority, level of concern about
the projects outcomes, and ability to
influence the outcomes of the project?

a. Stakeholder cube
b. Salience mode
c. Directions of influence
d. Power/interest grid

A

d. Power/interest grid

Power/interest grid, power/influence grid, or impact/influence grid. Each of these techniques supports a grouping of stakeholders according to their level of authority (power), level of concern about the project’s outcomes(interest), ability to influence the outcomes of the project (influence), or ability to cause changes to the project’s planning or execution.

See Section 13.1.2.4 Data Representation

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10
Q

To increase the chances of success
when should the process of stakeholder
identification and engagement
commence?

a. Before the project charter has been approved
b. After the scope baseline has been established
c. As soon as possible after the project charter has been approved
d. During the creation of the project management Plan

A

c. As soon as possible after the project charter has been approved

To increase the chances of success, the process of stakeholder identification and engagement should commence as soon as possible after the project charter has been approved, the project manager has been assigned, and the team begins to form.

See Section 13 Key Concepts for Project Stakeholder Management

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11
Q

Classification of the engagement level
of stakeholders includes all of the
following EXCEPT :

a. Resistant
b. Supportive
c. Manipulative
d. Neutral

A

c. Manipulative

The engagement level of stakeholders can be classified as follows:

  • Unaware,
  • Resistant,
  • Neutral,
  • Supportive,
  • and Leading.

See Section 13.2.2.5 Data Representation

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12
Q

The Plan Stakeholder Engagement
the process entails what?

a. It is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project.
b. It is the process of developing approaches to involve
project stakeholders based on their communication methods, physical location, and desire to participate.
c. It is the process of developing approaches to communicate with project stakeholders based on their
desire to participate
d. it is the process of developing approaches to communicate with project stakeholders based on their
abilities, physical location, and languages

A

a. It is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project.

Plan Stakeholder Engagement is the process of developing approaches to involve project stakeholders based on their - Needs,

  • Expectations,
  • Interests,
  • and Potential impact on the project.

see Section 13.2 Plan Stakeholder Engagement

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13
Q

Which of the following are
classifications of the engagement level
of stakeholders?

a. Disengaged, resistant, neutral, supportive, and manipulative
b. Disengaged, aggressive, neutral, supportive, and
c. Unaware, resistant, neutral, supportive, and leading
d. Supportive, unaware, aggressive, leading, and following

A

c. Unaware, resistant, neutral, supportive, and leading

The engagement level of stakeholders can be classified as follows:

  • Unaware,
  • Resistant,
  • Neutral,
  • Supportive,
  • and Leading.

See Section 13.2.2.5 Data Representation

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14
Q

To increase the chances of achieving
project success, the project manager
should do all of the following EXCEPT:

a. As much as possible, create conflicts among various stakeholders to allow the project team to get optimal work done
b. Communicate and work with stakeholders to meet their needs/expectations
c. Analyze the stakeholder’s levels of interest and individual expectations as well as their importance and influence.
d. Identify the stakeholders early in the project or phase

A

a. As much as possible, create conflicts among various stakeholders to allow the project team to get optimal work done.

Plan Stakeholder Engagement is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project. The key benefit is that it provides an actionable plan to interact effectively with stakeholders. This process is performed periodically throughout the project as needed.

See Section 13.2 Plan Stakeholder Engagement

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15
Q

The stakeholder engagement plan is
updated regularly to reflect changes to
the stakeholder community. Which of
the following is NOT a trigger that would
signify an update should be made?

a. When you decide to begin root cause analysis on your stakeholder group
b. The start of a new phase of the project
c. When outputs of other project process areas, such as change management, risk management, or issue management, require a review of stakeholder
engagement strategies
d. When new individuals or groups become stakeholders

A

a. When you decide to begin root cause analysis on your stakeholder group

Typical trigger situations requiring updates to plan include but are not limited to:

  • When it is the start of a new phase of the project;
  • When there are changes to the organization structure or within the industry;
  • When new individuals or groups become stakeholders, current stakeholders are no longer part of the stakeholder community or importance of particular stakeholders to the project’s success changes;
  • and When outputs of other project process areas, such as change management plan, risk management, or issue management, require review of stakeholder engagement strategies.

See Section 13.2 Plan Stakeholder Engagement

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16
Q

Each of the following is true about
Project Stakeholder Management
EXCEPT:

a. Failure to manage and control physical resources efficiently may reduce the chance of completing the project successfully.
b. Some stakeholders may have a limited ability to influence the project’s work or outcomes, others may have significant influence
c. To increase the chances of success stakeholder
Identification and engagement should commence as soon
as possible after the project charter has been approved
d. The ability of the project manager and team to correctly identify and engage all stakeholders can mean the difference between project success and failure

A

a. Failure to manage and control physical resources efficiently may reduce the chance of completing the project successfully.

Stakeholders may have limited or significant ability to influence projects. The ability of the project manager and team to correctly identify and engage all stakeholders can mean the difference between project success and failure. To increase the chances of success, the process of stakeholder identification and engagement should commence as soon as possible after the project charter approval.

See Section 13 Key Concepts for Project Stakeholder Management.

17
Q

All of the following statements about
Manage Stakeholder Engagement are
true EXCEPT:

a. Stakeholder expectations are managed through negotiation and communication.
b. The ability of stakeholders to influence the project is typically lowest during the initial stages and gets progressively higher as the project progresses.
c. Stakeholders should be engaged at appropriate project stages to obtain, confirm, or maintain their continued.
commitment to the success of the project
d. Managing stakeholder engagement helps increase the
probability of project success

A

b. The ability of stakeholders to influence the project is typically lowest during the initial stages and gets progressively higher as the project progresses.

Manage Stakeholder Engagement involves activities such as:

  • Engaging stakeholders at appropriate project stages to obtain, confirm, or maintain their continued commitment to the success of the project;
  • Managing stakeholder expectations through negotiation and communication;
  • Addressing any risks or potential concerns related to stakeholder management and anticipating future issues;
  • and Clarifying and resolving issues that have been identified.

See Section 13.3 Manage Stakeholder Engagement

18
Q

Manage Stakeholder Engagement
involves all of the following activities
EXCEPT:

a. Clarifying and resolving issues that have been identified.
b. Avoiding potential concerns that have not yet become issues.
c. Managing stakeholder’s expectations through negotiation and communication
d. Anticipating future problems that may be raised by stakeholders

A

b. Avoiding potential concerns that have not yet become issues.

Manage Stakeholder Engagement involves activities such as:

  • Engaging stakeholders at appropriate project stages to obtain, confirm, or maintain their continued commitment to the success of the project;
  • Managing stakeholder expectations through negotiation and communication;
  • Addressing any risks or potential concerns related to stakeholder management and anticipating future issues;
  • and Clarifying and resolving issues that have been identified.

See Section 13.3 Manage Stakeholder Engagement

19
Q

Examples of interpersonal skills that a
project manager uses during Manage
Stakeholder Engagement include each
of the following EXCEPT:

a. Political awareness
b. Conflict management
c. Governance
d. Negotiation

A

c. Governance

Interpersonal and team skills that can be used for this process include but are not limited to:

  • Conflict management,
  • Cultural awareness,
  • Negotiation,
  • Observation/Conversation,
  • and Political awareness

is achieved through understanding the power relationships within and around the project.

See Section 13.3.2.3 Interpersonal and Team Skills

20
Q

Which of the following are interpersonal
and team skills used as part of the
Manage Stakeholder Engagement
process?

a. Collaboration and transference
b. Negotiation and conflict management
c. Govemance and negotiation
d. Avoidance and governance

A

b. Negotiation and conflict management

Interpersonal and team skills that can be used for this process include but are not limited to:

  • Conflict management,
  • Cultural awareness,
  • Negotiation,
  • Observation/Conversation,
  • and Political awareness

is achieved through understanding the power relationships within and around the project.

See Section 13.3.2.3 Interpersonal and Team Skills

21
Q

Which of the following tools and
techniques are included in the Monitor
Stakeholder Engagement process?

a. Expert judgment
b. Decision-making
c. Inspection
d. Agreements

A

b. Decision-making

Tools and techniques of Monitor Stakeholder Engagement are:

  • Data analysis (alternatives analysis, root cause analysis, stakeholder analysis);
  • Decision making (multicriteria decision analysis, voting);
  • Data representation (stakeholder engagement assessment matrix);
  • Communication skills (feedback, presentations);
  • Interpersonal and team skills ( active listening, cultural awareness, leadership, networking, political awareness);
  • Meetings.

See Figure 13-9 Monitor Stakeholder Engagement: Inputs, Tools & Techniques and Outputs

22
Q

The Monitor Stakeholder Engagement
the process entails what?

a. Monitonng project stakeholder satisfaction and ensuring they are tailored appropriately for each stakeholder group
b. Monitoring project stakeholder funding and tailoring strategies through modification of stakeholder funding strategies and plans.
c. Monitoring project stakeholder communications and ensuring stakeholder communications are optimized and not maximized.
d. Monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans

A

d. Monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans

Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

See Section 13.4

23
Q

What is the key benefit of the Monitor
Stakeholder Engagement process?

a. To ensure that stakeholder communications are optimized throughout the various stages of the project
b. To document all stakeholders and their relationships as the project evolves and its environment changes.
c. To monitor project stakeholder satisfaction and ensure communications are tailored appropriately for each stakeholder group
d. To maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes.

A

d. To maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes.

The key benefit of this process is that it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes.

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