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LHAP Year 2-3 > Project Management > Flashcards

Project Management Flashcards

1
Q

3 ways our professionalism is judged

A

Hygiene;Clothes;Vehicle

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2
Q

% of our communication that is non verbal

A

55%

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3
Q

% of our speech that is tone

A

38%

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4
Q

% of our speech that is the words used and the actual message

A

7%

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5
Q

The 2 dimensions of communication style are

A

DominanceSociability

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6
Q

Communication with high dominance, high sociability ppl should be

A

Fast pacedSupport opinionsAsk questionsListenStay focused

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7
Q

Actors and politicians tend to be what communication style

A

High dominanceHigh sociability

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8
Q

Communication with high dominance low sociability should be

A

Professional;Time sensitive;Organized;Factual;To the point

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9
Q

Police, Doctors, Lawyers ten to be what communication style

A

High dominance;Low sociability

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10
Q

Communication with low dominance low sociability professionals should be

A

On time;Prepared;Structured;Allow time for decisions to be made

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11
Q

Judges, Accountants, Librarians tend to be what communication style

A

Low dominance;Low sociability

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12
Q

Communication with low dominance high sociability persons should be

A

Focused on building relationships;Give personal assurances;ListenBe patient

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13
Q

Ministers, teachers tend to be what sort of communication style

A

Low dominance;High sociability

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14
Q

Being an active listener includes 5 points, what are they

A

Regulative gestures;Be here now;Take notes;Listen to what they are saying rather than your response;Clarify if you’re unsure

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15
Q

Conflicts happen when?

A

Expectations are not in alignment

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16
Q

The first step in a direct approach apology letter is to

A

Apologize immediately

17
Q

The final step in a direct approach apology letter is to

A

Reaffirm the value of the recipients relationship with you

18
Q

What are the two facets of site inventory and analysis

A

Locating existing assets Identifying environmental/ functional requirements

19
Q

What are some of the environmental factors that should be factored into your design

A

Where is North Prevailing winds Drainage concerns Garbage pickup Snow removal Views to keep and get rid of Sounds

20
Q

What is the set back from property lines

A

1m

21
Q

What is the setback from all firepits

A

3m

22
Q

How tall should must railings be

A

60cm

23
Q

How far should trees be setback from around septic tanks

A

3m

24
Q

When designing around near waterways should you design right up to the waters edge

A

No, avoid waterways at all costs

25
Q

When should you use the indirect approach for a bad news letter

A

If the news is unexpected You don’t know the reader very wellTo avoid a negative reaction

26
Q

What are 5 considerations for successful conflict resolution

A

Be empathetic Be responsive Be factual Do not take it personally The window for resolution is small

27
Q

Allocation of assets includes managing

A

People Materials Tools Equipment

28
Q

Record keeping and reporting includes

A

Receipts Time sheets Expenses Job progress Change orders

29
Q

Work orders are used for what types of communication

A

External and internal communication

30
Q

Do work orders function as authorization for the receiver to proceed with work

A

Yes

31
Q

Tracking systems include

A

Financial trackingLabor management Other assets management Quoting

32
Q

What is a rule of thumb for Asset management

A

No matter what your companies systems are note what things cost money, learn to use the system effectively; It makes your company money and you a more valuable as an employee.

33
Q

What is the job of a foreman

A

Establish timelines Allocate assets Record keeping/reporting

34
Q

What are for reasons a foreman would meet with a client

A

Job starts/checkpoints/completion Communications with general contractor/subcontractors Residential design consultation Quotes

LHAP Year 2-3 (12 decks)

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