Project Management Flashcards
3 ways our professionalism is judged
Hygiene;Clothes;Vehicle
% of our communication that is non verbal
55%
% of our speech that is tone
38%
% of our speech that is the words used and the actual message
7%
The 2 dimensions of communication style are
DominanceSociability
Communication with high dominance, high sociability ppl should be
Fast pacedSupport opinionsAsk questionsListenStay focused
Actors and politicians tend to be what communication style
High dominanceHigh sociability
Communication with high dominance low sociability should be
Professional;Time sensitive;Organized;Factual;To the point
Police, Doctors, Lawyers ten to be what communication style
High dominance;Low sociability
Communication with low dominance low sociability professionals should be
On time;Prepared;Structured;Allow time for decisions to be made
Judges, Accountants, Librarians tend to be what communication style
Low dominance;Low sociability
Communication with low dominance high sociability persons should be
Focused on building relationships;Give personal assurances;ListenBe patient
Ministers, teachers tend to be what sort of communication style
Low dominance;High sociability
Being an active listener includes 5 points, what are they
Regulative gestures;Be here now;Take notes;Listen to what they are saying rather than your response;Clarify if you’re unsure
Conflicts happen when?
Expectations are not in alignment
The first step in a direct approach apology letter is to
Apologize immediately
The final step in a direct approach apology letter is to
Reaffirm the value of the recipients relationship with you
What are the two facets of site inventory and analysis
Locating existing assets Identifying environmental/ functional requirements
What are some of the environmental factors that should be factored into your design
Where is North Prevailing winds Drainage concerns Garbage pickup Snow removal Views to keep and get rid of Sounds
What is the set back from property lines
1m
What is the setback from all firepits
3m
How tall should must railings be
60cm
How far should trees be setback from around septic tanks
3m
When designing around near waterways should you design right up to the waters edge
No, avoid waterways at all costs
When should you use the indirect approach for a bad news letter
If the news is unexpected You don’t know the reader very wellTo avoid a negative reaction
What are 5 considerations for successful conflict resolution
Be empathetic Be responsive Be factual Do not take it personally The window for resolution is small
Allocation of assets includes managing
People Materials Tools Equipment
Record keeping and reporting includes
Receipts Time sheets Expenses Job progress Change orders
Work orders are used for what types of communication
External and internal communication
Do work orders function as authorization for the receiver to proceed with work
Yes
Tracking systems include
Financial trackingLabor management Other assets management Quoting
What is a rule of thumb for Asset management
No matter what your companies systems are note what things cost money, learn to use the system effectively; It makes your company money and you a more valuable as an employee.
What is the job of a foreman
Establish timelines Allocate assets Record keeping/reporting
What are for reasons a foreman would meet with a client
Job starts/checkpoints/completion Communications with general contractor/subcontractors Residential design consultation Quotes
