Production, distribution and consumption Flashcards
What do we call a network of retailers, distributors, transporters, storage facilities and suppliers that participate in the production, delivery and sale of a product to the consumer.
Supply chain
What do we call people who change suppliers or brands?
Brand switchers.
What do we call the percentage of customers who defect?
Customer churn rate.
What is customer service?
Treatment of customers before, during and after the purchase.
What do we call a place where goods are sold to consumers or a shop opened by a manufacturer for the purposes of selling over-produced or faulty goods at discount prices.
A retail outlet.
What do we call a process of making sure that a customer gets the right goods at the right time?
Order fulfilment.
Fill in the missing part: A synonym for intermediary is an agent or a m______.
Middleman.
Fill in the missing part: Loyal customers are open to c____-s_____ of other related or c______ products.
Cross-selling, complementary.
Fill in the missing part: Stock and other assets such as a plant and machinery are i_____.
Inventory.
Fill in the missing part: e-t_____ is a another word for internet retailing.
E-tailing.
Fill in the missing part: One of the key concepts in pricing is m____-u__.
Mark-up.
Provide a definition and translation for “set-up time”.
Definition: time taken to prepare machinery and equipment for a new task or batch.
Translation: nastavitveni čas.
