Process Maps Flashcards
What is a Process Map?
A graphical representation of a process, showing its workflow, inputs, outputs, activities, and decision points.
What are the 4 Principles of Process Modeling?
End-to-End Perspective – Covers the process from start to finish.
Current (AS IS) vs. Future (TO BE) State – Compares existing vs. proposed improvements.
Gemba (Observation) – Observing how the process actually happens.
Customer’s Vision – Focuses on the customer experience.
What is Business Process Modeling Notation (BPMN)?
A standardized graphical language used to describe business processes
What are the Basic BPMN Elements?
Task – A single step or action in the process.
Sequence Flow – The connection between steps (arrows).
Gateway – A decision point in the process (e.g., Yes/No).
Event – A trigger or occurrence affecting the process.
Lane – Represents roles or departments in the process.
what are the three Types of Events?
Start Event: Initiates the process.
Intermediate Event: Happens within the process flow.
End Event: Concludes the process.
What are the three Types of Activities?
General Task – A standard activity.
Automated Task – Performed by a system without human intervention.
Manual Task – Requires human action.
What are three Additional BPMN Objects?
Data Objects – Represent data used in the process.
Groups – Organize tasks into logical sections.
Text Annotations – Provide extra explanations.
What is a loop?
When an activity repeats multiple times
What are the two ways of grouping?
Pool: Represents an entire organization or system.
Lane: Represents a department or role within the organization.
How do you ensure the Process Quality?
Identify fail points (e.g., unnecessary steps, bottlenecks).
Ensure customer involvement and integration.
Simplify process design to avoid complexity.
What are the steps to creating a process map?
List all activities to be included.
Determine the sequence of activities.
Connect activities with lines to show flow.
Use appropriate symbols to represent elements.
