Business Process Management Flashcards
What is a Process?
A process is an arrangement of resources and activities that TRANSFORM INPUTS INTO OUTPUTS to satisfy customer needs.
What is Lead Time?
The time required to respond to a customer order
What is Customer Order Decoupling Point?
The location in the supply chain where inventory is positioned to ALLOW INDEPENDENT OPERATION
What is Lean Manufacturing?
method to achieve high customer service levels with MINIMAL INVENTORY INVESTMENT
What are the three types of processes?
Project - low volume, high variety
Batch - low to medium volume, many and varied products
Mass - high volume, few different products
What is a Make-to-Stock (MTS) Firm?
Producing items before customer orders
What is a Assemble-to-Order (ATO) Firm?
Assembling standardized pre-made components based on customer preferences
What is a Make-to-Order (MTO) Firm?
Producing items only after receiving customer orders
What is a Engineer-to-Order (ETO) Firm?
Designing and building completely customized products from scratch
What is the Project Layout?
Fixed-location production where materials and equipment move to the product
What is a Workcenter (Job Shop)?
Grouping similar functions together for efficiency
What is a Manufacturing Cell?
Organizing equipment to process similar product families
What is an Assembly Line?
Step-by-step production where products move through stations
What is a Continuous Process?
Similar to an assembly line but with a non-stop flow
What is Business Process Management (BPM)?
A management style that aligns business objectives with strategy by analyzing, optimizing, and implementing best-in-class processes
What are the key benefits of Business Process Management?
Improves service quality
Reduces costs and risks
Supports automation and efficiency
Enables continuous improvement
What is the Value-Added Analysis (VAA)?
A technique to eliminate unnecessary steps in a process
What are the Types of Process Steps in Value-Added Analysis?
Customer Affecting – Adds direct value to the customer
Management – Supports administrative control
Primary – Essential to process completion
Support – Helps but doesn’t directly add value
What are the steps in Steps in Value-Added Analysis?
Map the process.
List all steps and classify them
Eliminate waste
Automate or optimize necessary Non Value Added steps
Redesign the process for efficiency
What is Waste Reduction in Processes?
Identifying and eliminating unnecessary activities that do not add value
