PROCESS IMPROVEMENT Flashcards
establishes for helping to ensure continual improvement in laboratory quality over time.
PROCESS IMPROVEMENT
shows how to achieve continual improvement in any process
DEMING PLAN-DO-CHECK-ACT (PDCA) CYCLE
identify the problems and the potential sources of system weakness or error.
PLAN
implement whatever plans have been developed- put the plan into action.
DO
refers to the monitoring process.
CHECK
takes any corrective action that is required, and then recheck to be sure that the solution has worked.
ACT
useful tool; it allows for comparing laboratory performance to that of other laboratories.
EXTERNAL QUALITY ASSESSMENT
all information gathered through these activities should be conducted.
MANAGEMENT REVIEW
the process of optimizing space, time and activity in order to improve the physical paths of workflow.
LEAN
the focus is to move toward reducing error to very low levels.
SIX SIGMA
Six sigma
DEFINE
MEASURE
ANALYSE
IMPROVE
CONTROL
requires that quality objectives should be measurable
ISO 9001 (5.4.1)
more specifically requires collecting and analyzing specific information or date upon which one can determine effectiveness and continual improvement.
ISO 9001 (8.4)
states that the laboratory shall implement quality indicators to systematically monitor and evaluate the laboratory’s contribution to patient care.
ISO 15189 (4.12.4)
DEVELOPING SUCCESSFUL INDICATORS
- OBJECTIVES
- METHODOLOGY
- LIMITS
- INTERPRETATION
- LIMITATION
- PRESENTATION
- ACTION PLAN
- EXIT PLAN
CHARACTERISTICS OF GOOD QUALITY INDICATORS
- MEASURABLE
- INTERPRETABLE
- ACTIONABLE
- BALANCED
- ENGAGING
- TIMED
the process must be understood by all and there must be a recognition.
OPENNESS
it must be clearly communicated that there is support for the process and that improvement will occur.
COMMITMENT
a good leader will ensure that all staff have the opportunity to participate in the process.
OPPORTUNITY
PURPOSE OF QUALITY INDICATORS
- Give information about the performance of a process
- Determine quality of service
- Highlight potential quality concerns
- Identify areas that need further study and investigation
- Track changes over time
