ORGANIZATION

Question 1

used to indicate the management and the supporting organizational structure of the laboratory

Answer 1

ORGANIZATION

Question 2

laboratory leaders must be fully committed to implementation of the system

Answer 2

LEADERSHIP

Question 3

should be clearly defined, and this should be reflected by a functional organization chart with clear assignment of responsibility.

Answer 3

ORGANIZATIONAL STRUCTURE

Question 4

skills for planning are needed and planning should address a time frame

Answer 4

PLANNING PROCESS

Question 5

requires that a number of issues must be addressed by a management staff.

Answer 5

IMPLEMENTATION

Question 6

essential to the primary goal of a quality system, which is continuous improvement.

Answer 6

MONITORING

Question 7

means by which the policies are established and communicated to the staff and the users of the laboratory.

Answer 7

QUALITY MANUAL

Question 8

responsible for developing policies, assigning authority and responsibility to the appropriate persons,

Answer 8

LABORATORY DIRECTOR

Question 9

assist in developing policies, planning and implementing the quality management system.

Answer 9

QUALITY MANAGERS

Question 10

responsible for understanding the organizational structure of the laboratory,

Answer 10

LABORATORY STAFF

Question 11

the route of a sample through the laboratory, from collection to reporting of a result.

Answer 11

PATH OF WORKFLOW

Question 12

the person most directly responsible for ensuring that the quality policies and procedures are carried out.

Answer 12

QUALITY MANAGER

Question 13

Quality manager

Answer 13

ISO 15189

Question 14

what should be done

Answer 14

OBJECTIVES AND TASK

Question 15

who will get the job done, who will be responsible

Answer 15

RESPONSIBILITIES

Question 16

when will each task be worked on, when will be completed

Answer 16

TIMELINE

Question 17

additional staff, training needs, facilities, equipment, reagents and supplies , quality control materials

Answer 17

BUDGET AND RESOURCE NEEDS

Question 18

essential for monitoring progress in implementation

Answer 18

BENCHMARKS

Question 19

a document which fully describes the quality management system of an organization.

Answer 19

QUALITY MANUAL

Question 20

The manual should contain the following:

Answer 20

• ALL QUALITY POLICIES OF THE LABORATORY

• A REFERENCE TO ALL PROCESSES AND PROCEDURES
• A TABLE OF CONTENT

Question 21

characteristic of organizational systems

Answer 21

1. HOLISTIC AND SYNERGISTIC WITH CLEARLY DEFINED BOUNDARIES
2. PURPOSELY ACTIVITY AND A PRIMARY TASK
3. HIERARCHY OF SYSTEMS
4. OPERATES AS AN OPEN SYSTEM
5. SEEK A STATE OF STABILITY AND EQUILIBRIUM
6. SELF-REGULATING

Question 22

needed resources are acquired and replaced.

Answer 22

INPUT

Question 23

resources received through the input channels must be converted into the products and services offered by the organization.

Answer 23

TRANSFORMATION

Question 24

products and services produced by the organization are delivered to its customers.

Answer 24

OUTPUT

Question 25

related activities are grouped together to expedite the production process

Answer 25

DEPARTMENTALIZATION

Question 26

the decision-making process is brought as close to those who are actually performing the work as possible.

Answer 26

DECENTRALIZATION

Question 27

each individual must have only one boss.

Answer 27

UNITY OF COMMAND

Question 28

supervision should be a linear system providing a direct vertical link from the board of directors to the lowest-level worker.

Answer 28

SCALAR PRINCIPLE

Question 29

the manager and staff are able to do their jobs without having to check with a supervisor about every detail.

Answer 29

EXCEPTION PRINCIPLE

Question 30

PRINCIPLES OF ORGANIZATIONAL STRUCTURE AND AUTHORITY

Answer 30

DEPARTMENTALIZATION

DECENTRALIZATION

UNITY OF COMMAND

SCALAR PRINCIPLE

SPAN OF CONTROL

EXCEPTION PRINCIPLE