CUSTOMER SERVICE Flashcards
1
Q
Laboratory produces a product- the test result- for its customers.
A
CUSTOMER SATISFACTION
2
Q
ensure that the customers’ needs are met and that there is customer satisfaction.
A
LABORATORY DIRECTOR
3
Q
responsible for measuring the degree of customer satisfaction using surveys, indicators and audits to take preventive and corrective action.
A
QUALITY MANAGER
4
Q
customer satisfaction is a requirement of several international standards for laboratory quality, but some laboratory staff might consider it secondary to technical competency.
A
COMMITMENT
5
Q
expects to have access to accurate, clinically relevant information that can be understood and used in timely manner
A
PHYSICIAN
