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LABMAN > prelim - CHANGE MANAGEMENT > Flashcards

prelim - CHANGE MANAGEMENT Flashcards

1
Q

is a series of tools, techniques, and processes aimed at SUCCESSFULLY EFFECTING CHANGE

A

change management

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2
Q

these tools and techniques can be implemented in a variety of contexts, but often they support the application of other initiatives such as

A

six sigma
CRM
total quality management
enterprise applications such as SAP

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3
Q

what are the 4 types of change

A

operational changes
strategic changes
cultural changes
political changes

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4
Q

a type of change that focuses on changing systems and operations, internal proceses and administrative procedures, and supply chain to improve operations of the management.

To maximise profit

A

operational changes

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5
Q

can influence the way dynamic business tasks are led, including the computerization of a particular business segment

A

operational changes

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6
Q

occur when the business direction, in relation to its vision, mission, philosophy, is altered

A

strategic changes

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7
Q

influence the internal organizational culture

A

cultural changes

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8
Q

in human resources occur primarily due to political reasons of varying types

A

political changes

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9
Q

targets ofchange

A

human resource
functional resources
technological capabilities
organizational capabilities

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10
Q

targets of change,

in terms of _____

is the nature of work, strategies used, and the different job designs for individual and groups

A

tasks

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11
Q

targets of change,

in terms of ___

attitudes and skills of the employees along with the human resource management of the organization

A

people

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12
Q

targets of change,

in terms of ___

norms of the organization, the values of the organization

A

culture

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13
Q

targets of change

in terms of ____

operations and information technology to support job designs and machines in systems

A

technology

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14
Q

targets of change

in terms of ____

system of the organization, design features and communication systems

A

structure

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15
Q

who created the three-step change management model

A

Kurt Lewin

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16
Q

what is the 3 step model of Kurt Lewin

A

Unfreeze - change - freeze model

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17
Q

it was been proposed by the universally recognized founder of social psychology in the 1950s

A

unfreeze-change-freeze model

18
Q

it is highly relevant today and often used as the basis for many change management strategies

A

kurt lewin’s unfreeze-change-freeze model

19
Q

what is under the unfreeze model tab

A

-friction causes change
-reduction of forces that support the status quo

20
Q

introducing and explaining why we need change, as well as looking for reasons why we need to change

which part of kurt lewin is this?

A

unfreeze

21
Q

what is under the change model tab

A
  • creation of new behavior
  • created of culture that supports the change
22
Q

what is under the refreezing model tab

A

-developing new methods to get the change to “stick”
- creation of support mechanisms to enhance change

23
Q

______’s ADKAR model

A

Proski

24
Q

Proski’s adkar model is introduced by who?

A

Jeff Hiatt

25
Q

Proski’s ADKAR model stands for ___

A
  • Awareness of the business reasons to change
  • Desire to engage and participate in the change
  • Knowledge about how to change
  • Ability to implement change
  • Reinforcement to ensure change sticks
26
Q

The change management model that was been developed in harvard business school and has 8 step

A

John Kotter’s 8 step model of change

27
Q

this model of change focuses on efficient and effective change management in a competitive world

A

kotter’s 8 step model of change

28
Q

what are the 8 step model of change

A
  1. increase urgency
  2. build guiding team
  3. develop the vision
  4. communicate for buy in
  5. empower action
  6. create short term wins
    7.dont let up
  7. make change stick
29
Q

is a set of methodologies and tools used to improve business processes by reducing defects and errors, minimizing variation, and increasing quality and efficiency

A

six sigma

30
Q

what are the 5 component of six sigma

A

control, define, measure, analyze, improve,

31
Q

is a technology for managing all your company’s relationships and interactions

A

customer relationship management

32
Q

is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the CUSTOMER LIFECYCLE

A

customer relationship management CRM

33
Q

the goal is to improve customer service relationships and assist in customer retention and drive sales growth

A

CRM

34
Q

is an approach to success through continuous communications

A

total quality management

35
Q

conducted during times of organizational change

A

TOTAL QUALITY MANAGEMENT

36
Q

the continual process of detecting and eliminating manufacturing errors, streamlining supply chains, improving the customer experience, and ensuring employees are fully trained

A

total quality management

37
Q

an example of enterprise resource planning, that is used to assist companies with the management of business areas, such as finances, logistics, and human resources

A

sap software

38
Q

it is used to control all types of critical business functions. By integrating and automating key processes, SAP helps organizations to run faster and more efficiently. By storing the data centrally, SAP software provides multiple business functions with real-time and accurate insight into operations

A

SAP software

39
Q

SAP ERP composed of components, what are those?

A

Finance
warehouse management
cloud technology
sales and distribution
programing
human resource

40
Q

describes common tools and techniques that a change management practitioner might use during a change initiative,

A

Downey

41
Q

Downey includes the following such as :

A
  • Questioning skills to gather information about the “as is” and “to be” status of the business process
  • process mapping for both “as in” and “to be” processes
  • gap analysis
  • business case development
  • project management
  • problem solving
42
Q
A

LABMAN (10 decks)

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