prelim - CHANGE MANAGEMENT Flashcards
is a series of tools, techniques, and processes aimed at SUCCESSFULLY EFFECTING CHANGE
change management
these tools and techniques can be implemented in a variety of contexts, but often they support the application of other initiatives such as
six sigma
CRM
total quality management
enterprise applications such as SAP
what are the 4 types of change
operational changes
strategic changes
cultural changes
political changes
a type of change that focuses on changing systems and operations, internal proceses and administrative procedures, and supply chain to improve operations of the management.
To maximise profit
operational changes
can influence the way dynamic business tasks are led, including the computerization of a particular business segment
operational changes
occur when the business direction, in relation to its vision, mission, philosophy, is altered
strategic changes
influence the internal organizational culture
cultural changes
in human resources occur primarily due to political reasons of varying types
political changes
targets ofchange
human resource
functional resources
technological capabilities
organizational capabilities
targets of change,
in terms of _____
is the nature of work, strategies used, and the different job designs for individual and groups
tasks
targets of change,
in terms of ___
attitudes and skills of the employees along with the human resource management of the organization
people
targets of change,
in terms of ___
norms of the organization, the values of the organization
culture
targets of change
in terms of ____
operations and information technology to support job designs and machines in systems
technology
targets of change
in terms of ____
system of the organization, design features and communication systems
structure
who created the three-step change management model
Kurt Lewin
what is the 3 step model of Kurt Lewin
Unfreeze - change - freeze model
it was been proposed by the universally recognized founder of social psychology in the 1950s
unfreeze-change-freeze model
it is highly relevant today and often used as the basis for many change management strategies
kurt lewin’s unfreeze-change-freeze model
what is under the unfreeze model tab
-friction causes change
-reduction of forces that support the status quo
introducing and explaining why we need change, as well as looking for reasons why we need to change
which part of kurt lewin is this?
unfreeze
what is under the change model tab
- creation of new behavior
- created of culture that supports the change
what is under the refreezing model tab
-developing new methods to get the change to “stick”
- creation of support mechanisms to enhance change
______’s ADKAR model
Proski
Proski’s adkar model is introduced by who?
Jeff Hiatt
