midterm - management of work group Flashcards
____ is a key determinant of group
performance.
Group interaction
___ a group of people with complementary skills who are committed to a common mission, performance
goals, and approach for which they hold themselves
mutually accountable.
WORK TEAM
Flexibility in group composition is ___.
Managers must do the best they can with
available people
limited
CHARACTERISTICS OF A
WELL-FUNCTIONING, EFFECTIVE GROUP
Relaxed, comfortable, informal atmosphere.
The tasks are well understood & accepted.
Members listen well & participate.
People express feelings & ideas.
Builds Essential Skills:
Communication
Conflict Management
Problem-Solving
Project Management
another benefits of group work aside from being able to build essential skills is that we will be able to ___
finish the task within the “allotted time or earlier”
___ is composed of members who share the same
motivation can be problematic
Group
everyone wants to do their own thing
task oriented
everyone wants to be the boss
self oriented
too much chatting, not enough work
interaction oriented
___people are very important as they can
detect and defuse tensions that arise.
Interaction-oriented
when the group begins to discuss the task(s) and orientate
towards a work plan.
forming
conflicts and tensions emerge when there are different working
styles, differing expectations, and different work ethics.
storming
beginning to develop mutual trust and effective ways of
working.
norming
when effective work patterns produce the required results
performing
GROUP BEHAVIOUR
Encouraging others towards the group goals
Enable effective internal communications.
Maintaining group discipline, and ethics.
Harmonizing - reducing tension and building team spirit.
Problem-solving - listening to others.
members who dominate
people related problems
no agreed ground rules
process related problems
members who don’t contrubute
people related problems
talking not listening
people related problems
no agendas for meetings
process related problems
ideas dismissed or ridicules
people related problems
no one initiating discussion
people related problems
no specific roles or tasks
process related problems
