Practice Exam - Operations and Maintenance Flashcards
The single largest annual expense for O&M budgets includes:
a. supplies budget
b. salaries and benefits cost
c. workers’ compensation expense
d. operations and maintenance budget
b. salaries and benefits cost
Facilities audit planning and preparation is described as a method:
a. Of introducing a culture of reporting on condition deficiency on a one-time basis
b. That is data-driven by results in a physical
condition report without funding sources
identified
c. That is comprehensive and not selective for
collecting information on building, infrastructure, and functional performance
d. Of collecting information on the current
maintenance conditions and functional
performance of a facility
d. Of collecting information on the current
maintenance conditions and functional
performance of a facility
Predictive maintenance involves:
a. Planning preventive maintenance tasks in advance
b. Providing corrective action based upon condition analysis of equipment
c. Performing preventive maintenance ahead of schedule
d. Performing corrective action that is not on a list
b. Providing corrective action based upon condition analysis of equipment
The most effective work order system is:
a. A building automation system
b. A spreadsheet
c. A CMMS
d. Electronic email and database program
c. A CMMS
When selecting the type of security department that will meet the needs of the institution, in addition to the number of students on campus, which of the
following factors should the administrators take into consideration?
a. Campus setting (urban or rural) and the number of emergency response systems in place on campus
b. Campus setting (urban or rural) and relationship with city/town
c. Rate of criminal offenses in the city and number of emergency response systems in place on campus
d. Rate of criminal offenses in the city and town
b. Campus setting (urban or rural) and relationship with city/town
Conducting a facilities condition assessment audit would be considered a:
a. Convenience contract
b. Service contract
c. Professional contract
d. Non-professional contract
c. Professional contract
Before scheduling, work priorities must be set after assigning standards regarding:
a. The number of employees needed
b. The desired level of maintenance
c. The type of plants in an area
d. The type of equipment
b. The desired level of maintenance
An example of long-range planning using the maintenance management program would be: a. Job or project planning b. Work backlog analysis c. Workload balancing d. Capital renewal programs
b. Work backlog analysis
According to the Operational Guidelines for
Custodial, an effective managing ratio for custodial employees (FTE) to supervisor is:
a. 1-5
b. 6 -8
c. 9-12
d. 13-16
c. 9-12
The best equipment to remove carpet spills/stains is a/an:
a. Backpack vacuum
b. Scrubber
c. Extractor
d. Burnisher
c. Extractor
Material Safety Data Sheets known as MSDS should be located:
a. In a supply closet
b. At the supervisor’s office
c. With the employee
d. At the Dean’s office
a. In a supply closet
A typical non-cleaning custodian function is:
a. Transporting food for events
b. Chauffeuring
c. Furniture set up
d. Storage inventory
c. Furniture set up
Snow and ice removal success is often based on:
a. Weather prediction system
b. Irrigation
c. Hardscape
d. Landscape
a. Weather prediction system
Landscape waste is a potential form of:
a. Hydrogen
b. Mulch
c. Food for animals
d. Landfill biomass
b. Mulch
Selection of proper landscape equipment can:
a. Reduce overall labor cost
b. Increase equipment budget
c. Save electricity
d. Use more fertilizer
a. Reduce overall labor cost
Unsafe turf conditions can be caused by:
a. Poor equipment
b. Lack of sunshine
c. Weed growth
d. Overutilization
d. Overutilization
Important planting procedures include:
a. Sun direction & light
b. Preparation of the hole
c. Pest control
d. Site erosion
b. Preparation of the hole
When scheduling work order assignments, work priorities must be set after assigning standards regarding:
a. The number of employees needed
b. The desired level of maintenance
c. The type of plants in an area
d. The type of equipment needed
b. The desired level of maintenance
An example of deferred maintenance management analysis would be to review:
a. Job or project planning
b. Work backlog analysis
c. Workload balancing
d. Capital renewal programs
b. Work backlog analysis
One major principle for the concept of Total Cost of Ownership is:
a. Planning an analysis of the entire cost of a
building from cradle to grave
b. Careful review of the initial first cost
c. Taking the first and last cost of a project and reducing them
d. None of the above
a. Planning an analysis of the entire cost of a
building from cradle to grave
Determine the best example for a preventive
maintenance practice:
a. Belt replacement after breakage
b. Torqueing motor bolts on monthly rotation
c. Changing out a motor starter due to coil failure
d. Abatement of floor tile
b. Torqueing motor bolts on monthly rotation
The greatest single threat to the quality of campus satisfaction is:
a. Parking and traffic
b. Aging buildings
c. Infrastructure and utility interruptions
d. Increased tuition and cost of education
a. Parking and traffic
Which of the following is not an example of a type of maintenance, as defined by APPA:
a. Deferred maintenance
b. Predictive maintenance
c. Preventive maintenance
d. Random maintenance
d. Random maintenance
The priority for assignment of work within a facility maintenance department begins with:
a. Sustainability
b. Making sure the facility is operating safe and legally
c. Customer service
d. Preventive maintenance
b. Making sure the facility is operating safe and legally
The work order process is completed when:
a. The work is approved and issued to the service worker
b. The service worker completes the work and notifies the office
c. The requestor is notified of final disposition
d. The completed work order is filed for record
c. The requestor is notified of final disposition
APPA’s five levels of maintenance have
corresponding annual funding levels based upon:
a. Numbers of students at the institution
b. Percent of the facilities Current Replacement Value (CRV)
c. Percent of the Gross Institutional Expenditures (GIE)
d. The amount of deferred maintenance
b. Percent of the facilities Current Replacement Value (CRV)
One of the most basic Key Performance Indicators (KPIs) for an educational facilities department to begin tracking for benchmarking purposes is:
a. The percent of preventive to corrective
maintenance work completed
b. The amount of hours paid compared to hours posted on work orders
c. The amount of annual MMBTUs (Million British Thermal Units) utilized in each building
d. Call offs from employees
a. The percent of preventive to corrective
maintenance work completed
