Practice Exam - General Administration and Management

Question 1

The educational sector represents:

a. Over 4,000 colleges and universities in the United States
b. Nearly 18 million students
c. A $300 billion enterprise
d. All of the above

Answer 1

d. All of the above

Question 2

Educational facilities statistics indicate that:

a. The median age of a building is between 40 and 45 years old
b. Current Replacement Value (CRV) of buildings and utility infrastructure exceeds a trillion dollars
c. Educational facilities have more total buildings than the U.S. State Department
d. Energy and Utilities expenditures annually are $12 billion

Answer 2

a. The median age of a building is between 40 and 45 years old

Question 3

The best method of dealing with declining resources in educational facilities is to:
a. Develop long-term strategies incorporating total cost of ownership principles
b. Establish the concept of one-for-one, for every new building the school must tear down one
c. Start lobbying donors, the state, and federal
government for more funding
d. Wait until the economy improves

Answer 3

a. Develop long-term strategies incorporating total cost of ownership principles

Question 4

Managing the impact of changing technologies requires:
a. Committee meetings to develop a campus
strategy
b. Gathering and analyzing data to make solid and consistent business decisions
c. Development by the campus CIO (Chief
Information Officer)
d. Allowing students to lead the charge and the campus to follow

Answer 4

b. Gathering and analyzing data to make solid and consistent business decisions

Question 5

Change management begins with identifying the need to change the organization and:

a. Having the willingness to honestly examine every aspect of the organization
b. Commitment by the administration
c. Support of the management staff
d. Funding to hire external expertise

Answer 5

a. Having the willingness to honestly examine every aspect of the organization

Question 6

Implementing change within educational facilities is often difficult but not impossible. According to W. Edwards Deming, quality leadership starts with the customer and a focus on:
a. Management by results and obsession with
quality
b. Management by objective
c. Management by being around
d. Quality management circles

Answer 6

a. Management by results and obsession with

quality

Question 7

Business Process Improvement (BPI) is a systematic approach to help organizations optimize their underlying processes and to achieve efficient results best by:

a. Defining the organization’s strategic goals and purposes
b. Determining the organizations customers
c. Aligning the business process to realize its goals
d. All of the above

Answer 7

d. All of the above

Question 8

Leadership in educational facilities management is critical. Three fundamental areas incorporate setting the direction, building the management team, and:

a. Team leadership
b. Hiring the proper staff
c. Getting the best tools (hardware and software)
d. Building rapport with faculty

Answer 8

b. Hiring the proper staff

Question 9

The nature of a leader’s job for the facility
professional is to show the way, influence, guide, and:
a. Direct or command
b. Provide clear written directions
c. Establish monthly meetings with entire
department
d. Direct managers to develop management plan

Answer 9

a. Direct or command

Question 10

Organization behavior is the study and application of how people, individuals, and groups act in organizations and can significantly influence:
a. Decisions about organization design
b. The outcome of the facilities management
organization
c. The campus’s role of the organization
d. The hiring process within facilities management

Answer 10

a. Decisions about organization design

Question 11

A strategic planning tool uses the SWOT analysis. SWOT is an acronym for strengths, weaknesses, opportunities, and:

a. Threats
b. Traditions of culture
c. Time management
d. Transition

Answer 11

a. Threats

Question 12

Strategic planning for facilities establishing cost methods and procedures, cash flow, and
determining departmental cost centers for operating budgets is considered a good method for:
a. Pay-as-you-go budgeting
b. Accrual accounting
c. Budget analysis
d. Cost accounting

Answer 12

d. Cost accounting

Question 13

Wisdom extends from knowledge, which comes from information that is gathered from combined data. These are commonly known as the practice of:

a. Knowledge-based management
b. Wisdom pyramid
c. Intelligent triangle
d. Technology management

Answer 13

a. Knowledge-based management

Question 14

Typical fund groupings for educational facilities are restricted and unrestricted funds, endowment funds, agency funds, loan funds, and:

a. Plant funds
b. Academic funds
c. Auxiliary funds
d. Athletic funds

Answer 14

a. Plant funds

Question 15

The most common type of analysis to perform
effective financial oversight and management are Comparative Analysis, Constant-Dollar Analysis, and:
a. Cost-to-Benefit Analysis
b. Return on Investment Analysis
c. Profit Margin Analysis
d. Ratio and Variance Analysis

Answer 15

a. Cost-to-Benefit Analysis

Question 16

The four major sources of systematic financial risk in educational facilities are operating, financial, market cost, and:

a. Purchasing power
b. Cost control
c. Funding
d. Capital risk

Answer 16

a. Purchasing power

Question 17

The rising cost of education has given cause for closer scrutiny of administrative functions and to focus on opportunities for restructuring, cutting cost,
improving efficiency, and:
a. Redirecting resources to strategically important programs
b. Reviewing faculty salaries
c. Lobbying the local and state legislatures
d. Revising academic and research funding

Answer 17

a. Redirecting resources to strategically important programs

Question 18

What coaching method follows the pattern of stating what is observed, waiting for a response, reminding participants of the goal, asking for a specific solution, and agreeing together?

a. Two Minute Challenge
b. Open Road
c. Practical Coach
d. One-Minute Manager

Answer 18

a. Two Minute Challenge

Question 19

Employee coaching is defined as:
a. Guiding employees through strenuous
assignments
b. Working with those employees who are not
performing to standards
c. Working with employees to establish suitable goals, action plans, and timelines
d. Being an advocate for the employee

Answer 19

c. Working with employees to establish suitable goals, action plans, and timelines

Question 20

What tool, used by APPA, indicates personality patterns of preferences that suggest how an individual relates to other people in the workforce?
a. Facilities Performance Indicators (FPI)
b. Total Cost of Ownership (TCO)
c. Facilities Management Evaluation Program
(FMEP)
d. Myers Briggs Type Indicator (MBTI)

Answer 20

d. Myers Briggs Type Indicator (MBTI)

Question 21

In addition to organization of work and people, what additional factors are needed for a highly effective organization?

a. Organization of resources
b. Organization of budget
c. Organization of customer needs
d. Organization of work processes

Answer 21

b. Organization of budget

Question 22

What organizational structure best meets the needs of today’s facility department?

a. Hierarchical
b. Horizontal
c. Pyramidal
d. Multifaceted

Answer 22

b. Horizontal

Question 23

In public institutions, the distinguishing
characteristics of an auxiliary enterprise (non-state) organization on campus is that:
a. They are operated primarily as service for faculty
b. They charge fees equal to their labor and material only
c. They are not required to share in the general administration expense
d. They are managed essentially as self-supporting entities

Answer 23

d. They are managed essentially as self-supporting entities

Question 24

Job analyses is a systematic process that yields information pertaining to job descriptions and:

a. Diversity goals
b. Job specifications
c. Required staffing levels
d. Targeted wage and salary levels

Answer 24

b. Job specifications

Question 25

An effective method for labor dispute resolution is:

a. Binding arbitration
b. Mediation
c. Termination
d. Negotiation

Answer 25

b. Mediation

Question 26

The two basic types of procurement procedures are negotiation and:

a. First cost
b. Competitive bidding
c. E-procurement
d. Low bid

Answer 26

b. Competitive bidding

Question 27

When should employee evaluation and feedback be given?

a. During appraisal periods
b. On an annual basis
c. Immediately
d. In writing at the end of each month

Answer 27

c. Immediately

Question 28

Leadership is earned through consistent
demonstrated behaviors that involve:
a. Trust
b. Honesty
c. Clear communication
d. All of the above

Answer 28

d. All of the above

Question 29

Facilities leadership and management is often
confusing but can best be defined by what general statement:
a. Leadership is doing things right and management is doing the right things
b. Leadership is doing the right things and
management is doing things right
c. Management is doing the right things and things right
d. Leadership is doing things right and the right things

Answer 29

b. Leadership is doing the right things and

management is doing things right

Question 30

One of the most overlooked and misunderstood concepts of campus reality is:

a. Organizational development
b. Understanding campus climate and culture
c. Departmental group dynamics
d. Individual personalities

Answer 30

b. Understanding campus climate and culture

Question 31

The credentialing candidate should assess the resources within their organization and:
a. Hire sufficient staff to ensure all responsibilities can be satisfactorily addressed with institutional personnel
b. Organize the department to ensure that facilities stewardship is the highest priority
c. Outsource all services if that provides a lower cost to the institution
d. Implement a structure that will optimize
customer service and facilities stewardship with available resources

Answer 31

d. Implement a structure that will optimize

customer service and facilities stewardship with available resources