Porter's value chain Flashcards
What are the support activities?
- Firm infrastructure
- Technology development
- Human resources management
- Procurement
What are the primary activities?
- Inbound logistics
- Operations
- Outbound logistics
- Marketing & sales
- Service
What are primary activities?
Those directly related with the input of materials through to the after sales service of finished goods
Inbound logistics
Involved with physical receipt and storage of inputs. Includes warehousing, transport and stock control
Operations
Conversion of inputs into finished goods in the factory, including assembly and packaging
Outbound logistics
The safe storage and final distribution of the product to customers
Service
Includes customer support and after-sales service
What are support activities?
The functions which improve the efficiency and effectiveness of the primary activities
Procurement
Purchase of materials, spare parts, machines
Human resource management
Recruitment, development and retention of staff
Technology development
R&D, design
Firm infrastructure
General management, legal, finance and accounting
Describe value system/ntwork
Outputs from one org form inputs for another and thus influence their success.
The linked organisations are viewed as linked value chains or collectively as a value system
