Chapter 8

Question 1

Use acceptance testing

Answer 1

done by users to establish whether the system meets their needs

Question 2

Realistic testing

Answer 2

testing using realistic data and a realistic environment

Question 3

Contrived testing

Answer 3

testing the system with as many unusual events as possible

Question 4

Volume testing

Answer 4

To ensure that the system can cope with large volumes o data

Question 5

Corrective system maintenance

Answer 5

carried out when there is a failure of some kind e.g. to correct a problem or error

Question 6

Adaptive system maintenance

Answer 6

carried out to take account of changes in the processing environment (e.g. amending payroll with new tax rates)

Question 7

Perfective system maintenance

Answer 7

carried out to improve the system (perfect IT e.g. using use feedback)

Question 8

Ah-hoc outsourcing

Answer 8

to fulfil a specific need, usually short-term

Question 9

Project management outsourcing

Answer 9

to manage a particular project

Question 10

Partial outsourcing

Answer 10

one or more services are outsourced

Question 11

Total outsourcing

Answer 11

All, or the vast majority of IT services are supplied by an outside company or companies

Question 12

Multiple sourcing

Answer 12

different suppliers for different areas

Question 13

Incremental sourcing

Answer 13

Progressively outsource different areas - can be used as a path to total outsourcing

Question 14

Joint venture outsourcing

Answer 14

creates a new legal entity - ownership is shared between main and outsourced companies

Question 15

ASP - application service provider

Answer 15

companies who offer software services, usually over the internet