Porter's Value Chain

Question 1

What are the support activities in Porter’s value chain?

Answer 1

Firm Infrastructure
HR Management
Technology Development
Procurement

Question 1

What are the primary activities of Porter’s value chain?

Answer 1

Inbound Logistics
Operations
Outbound Logistics
Marketing & Sales
Service

Question 2

How can the value chain be used?

Answer 2

Gives managers a deeper understanding of precisely what their organisation does
Identify key processes within the business that add value to the end customer
Identify the processes that do not add value to the customer