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CompTIA N+ N10-006 > Policies and Procedures > Flashcards

Policies and Procedures Flashcards

1
Q

What is SOW?

A

Statement of Work

Detailing when and what work will be done

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2
Q

What is MSA?

A

Master Service Agreement

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3
Q

What is AUP?

A

Acceptable use policy

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4
Q

What is MOU?

A

Memorandum of Understanding

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5
Q

What is MSDS?

A

Material Safety Data Sheet

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6
Q

What is HVAC?

A

Heating Ventilation and Air Conditioning

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7
Q

What are the steps for change management?

A 
Document reason for change
Change request
Approval process
Maintenance window
Notification of change
Documentation
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8
Q

What are the steps within a change request?

A

Configuration procedures
Rollback process
Potential impact
Notification

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9
Q

What fire extinguisher is used on metals?

A

Dry powder

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CompTIA N+ N10-006 (28 decks)

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