PMP Study Deck - Resource Comms, Stakeholders

Question 1

RAM

Answer 1

Responsibility Assignment Matrix
Also known as RACI chart
Shows level of responsibility for groups and/or individuals

Question 2

RACI

Answer 2

Responsible, Accountable, Consulted, Informed

Same as Responsibility Assignment Matrix

Question 3

Team Charter

Answer 3

Documents project team values, vision, expectation, guidelines, decision making criteria and processes, etc.

Question 4

Pre-Assignment

Answer 4

Resource may be pre-assigned to the project. May or may not be the right resource.

Question 5

Self-Organizing Teams

Answer 5

Mostly used in Agile techniques; PM is a coach; bottom up organization

Question 6

Colocation

Answer 6

All resource in the same location

Question 7

Maslow’s Hierarchy

Answer 7

This theory states that human beings have basic needs and that people need to meet lower-level needs before they can move onto the next level of needs.
Self Actualization

See slides

Question 8

Herzberg’s Theory

Answer 8

Proposed that ‘hygiene factors’ such as pay, job security, working conditions, fringe benefits, job-policies will only reduce dissatisfaction, and by themselves do not motivate people. Other factors such as levels of challenge, work, recognition, advancement, autonomy and opportunity for creativity are termed as ‘motivational factors’ that make people want to work.

Question 9

Tuckman’s Ladder

Answer 9

Team development model:
Forming, Storming, Norming, Performing, Adjourning

PM role is director
Recognize conflict and move team to norming

Team Captain
Counsoler

Question 10

3 Methods of Communication

Answer 10

Push - send out email, letter, etc.
Pull - Need to retreive the communication; maybe on shared site
Interactive - meetings, face to face, phone, etc.

Question 11

5 C’s of Written Communication

Answer 11

Correct grammer and spelling
Concise expression
Clear Purpose
Coherent logic flow
Control flow of words and Ideas

Question 12

Communications Model

Answer 12

Sender, Message, Receiver

Question 13

Communications Channels

Answer 13

Number of channels based on involved stakeholders.

N * (N-1) / 2

Question 14

Stand-up Meeting

Answer 14

Short meeting usually lasting less than 15 minutes

• What did you do yesterday
• What are you doing today
• What’s in your way

Question 15

Power/Interest Grid

Answer 15

Groups stakeholders based on two dimensions: Interest and Power

Question 16

Salience Model

Answer 16

Groups stakeholders based on three dimensions: Power, Legitimacy, Urgency

Removed from PMBOK so probably not on test

Question 17

Stakeholder Register

Answer 17

List of project stakeholders

Question 18

Stakeholder Engagement Assessment Matrix

Answer 18

Tool to assess and classify stakeholder engagement level