PMP Study Deck - Quality

Question 1

Quality vs Grade

Answer 1

Quality refers to stability or predictability of the product while grade refers to the characteristics of the product.

Question 2

Manage Quality vs Control Quality

Answer 2

Manage Quality executes the quality plan into executable activies. Constrol Quality verifies quality of deliverables and project work.

Question 3

Design for “X”

Answer 3

is a set of technical guidelines that may be used while designing a product in order to ensure the maximum functionality of the product.

Question 4

Ishikawa diagrams

Answer 4

Diagram showing all of the categories of causes that lead to a particular effect. Also known as fishbone diagram, cause and effect diagram, or why why diagram.

Question 5

Histogram

Answer 5

A histogram is a bar chart that indicates the frequency at which a characteristic occurs.

Question 6

Pareto Diagram

Answer 6

is a cumulative histogram that can be used to determine the most common issues/defects ordered by the frequency of the their occurrence.; typically reflect the 80/20 rule, which state, as a general rule, that 80% of the problems arise from 20% of the issue/defects.

Question 7

Quality Audit

Answer 7

Is a documented assessment that will reveal a level of conformance or non-conformance to requirements of a system, process or product.

Question 8

Control Charts

Answer 8

Depicts the process output over time; technical, schedule or cost performance.

Question 9

“Run of 7”

Answer 9

A run of 7 or more in a control chart above mean or below mean, or continually increasing or decreasing, may indicate that the process maybe out of control

Question 10

Scatter Diagrams

Answer 10

Shows a pattern betwenn two variables associated with a process.

Question 11

Check Sheets

Answer 11

Tool used to capture and categorize quantitative or qualitative data.

Question 12

Checklists

Answer 12

Tools used to ensure that all process steps have been completed as planned.

Question 13

Retrospectives

Answer 13

Is an agile project management method, most often associated with the scrum methodology (‘sprint retrospective’). It describes the regular meeting of the project team looking back at their achievements and reflects on how to improve future projects

Question 14

UCL/LCL

Answer 14

Upper and Lower Control Limits; Represent the comtrol points points of the process; process is under control if the data falls between the lower and upper contrl limits.

Typically UCL and LCL aare set at +/- 3 sigma.

Question 15

USL/LSL

Answer 15

Upper and Lower Tolerances Limits; customer established and can bein inside or outside the contol limits

Question 16

RCA

Answer 16

Root Cause Analysis - technique used to identify where a problem, issue, or error originates.

Question 17

Verified Deliverables

Answer 17

Project deliverables that have been confirmed for accuracy and correctness using the control quality process.

Question 18

Quality

Answer 18

The degree to which a set of inherent characteristics fullfill requirements.

Question 19

TQM

Answer 19

Total Quality Management - is the quality management philosophy conceiver by Dr. Deming that approaches quality management proactively and applies statistical analysis as the basis for documenting improvement.

Continous process improvement is key to TQM.

Question 20

Zero Defects

Answer 20

Created by Philip Crosby. The goal is to meet quality requirements the first time and every time. It emphasizes prevention over inspection.

Question 21

Fitness for use

Answer 21

Created by Joseph Juran. Primary goal of determining and satisfying the real needs of the customer and stakeholders.