Perspective taking as key to unlocking diversity's potential

Question 1

What is perspective taking?

Answer 1

The understanding of thoughts, motives and feelings of another person

Question 2

What does the categorization-elaboration model say?

Answer 2

• Diversity is beneficial when members differ in task-relevant perspectives and knowledge and use information elaboration
• Intergroup bias and social categorization may undermine elaboration

Question 3

When is perspective taking beneficial?

Answer 3

• With high team diversity as it leads to creativity and reduction in conflict
• It is not as beneficial in homogenous teams and can reinforce existing perspectives