Personnel Management Flashcards
These two groups impact the recruitment process by creating an environment where, once acquired, those talented individuals who are hired will not only choose to remain with the organization but act as an instrument of recruitment for similarly qualified individuals
supervisors and managers
A supervisor’s influence is established long before when?
a greivance is filed
List ways to improve or maintain a positive work environment
- understand the use of positional power
- understand importance of personal power
- be a resource for personnel in both normal and emergency circumstances
- understanding that a good supervisors begins long before the actual promotion and continues afterward
Ways to solicit input from subordinates regarding work environment
- informal conversations
- debriefs
- participation
- surveys
- suggestions
- goal determination and focus
Ways to gain support from management in positive work encvironment
- communicate
- recognize performance and accomplishments
- compare and contrast before and after
- identification
- accomplish
organization resources in establishing and maintaining positive work environmnt
sup's own competence EAP mentored employees professional command staff quality training programs
This provides individual growth of subs, expands capabilities of current personnel, conforms to CJSTC standards, reduces liability
agency training requirements
These identify the requirement to overcome performance deficits, develop compliance with new techniques, legal decisions, and legislation, and raise performance standards?
training needs
These may or may not be a deficiency of training, rather they may be related to moral, external or internal distractions, lack of organizational clarity or other issues
performance issues
this reflects performance that is substandard and in conflict with legal guidelines, policies and procedures, rules and regulations, or attitudinal requirements in the delivery of public safety services
poor judgement
Certainty, fairness, consistency, timely, adherence, considerations, reinforcement, appropriate follow up, and ability to reduce claims of unfair treatment are all features of an effective?
discipline policy
Rights of officers while under investigation, interrogations, complaint review boards, civil suits brought by officers, motification or possible disciplinary action, retaliation, limitation periods, and compliance requirements are all
requirements under FSS 112, related to the procedures for disciplinary actions against CJ officers
The grievance process begins when
there is a perceived violation of a collective bargaining agreement
Who submits the initial grievance?
employee’s first line supervisor
A worksite based program designed to assist an agency in addressing productivity issues and to assist employees in identifying and resolving personal concerns
EAP
Counseling, referrals, and assistance are types of services provided by who?
EAP
Benefits of EAP to employee
- Protection of job
- Timely, appropriate confidential assessment of employees concern
- Referrals
- Education and wellness programs
- Confidentiality in seeking assistna e
- Voluntary
Protection of employees, higher productivity, lower absenteeism, reduced healthcare cost, savings on workers comp, safer work environment, fewer greivances, consultation are
Benefits of eap for agency
Who is the agencys most valuable resource?
Employees
Sudden changes in behavior, erratic behavior, failure to report to duty without cause, gambling related, domestic, and eldercare issues are what thpe of referral to eap?
Discretionary
Being absent from duty without permission or supervisor knlowdge, failure to perform, consistent failure to conform, traumatic events which cause, family issues that spill over to workplace, alcohol or drug dependency, failed physical fitness are what types of referrals to EAP
Mandatory
Limitations to EAP
- Employee participation voluntary
- Quality and availability vary
- Insurance and costs may be prohibited
- Does not stop disciplinary
Other programs available other than eap
Personal doc, church or faithbased, community serv org, couseling hotlines, group meetings
This is a natural occurance within a group of people who interact regularly and may have differing views and styles of work
Conflict
Change and resistence to change are?
Inevitable
This can be fixed? And most of these can be managed?
Conflict, differences
This is the workplace may help ensure the successful accomplishment of goals and objectives within the agency by bringing new ideas to light
Conflict
This provides an opportunity to clarify issues, reach more creative results, and build bridges over previous communciation barriers
Conflict
This can be a motivator of change
Conflict
These 10 things are a supervisors responsibility for conflict management
Intervene, initiate the process of examination if both sides, assess the reaction, identify the points of agreement, create a safe neutral space, stick to facts, allow participation, allow time for competing interests, appint mediation is necessary, keep conflict resolution in line with agency goals etc
Defusing a situation, protecting the officer, debriefing 2-3 days after incident, recognizing indicators, offering education or counseling, not interferring with investigation, availability to listen, following up with appropriate actions are all supervisors responsibility when dealing with what?
Employee’s critical incident stress
This is an event that has the potentional to overwhelm ones voping mechanism, resulting in psychological distress abd impairment of normal adaptive functioning
Critical incident
This is any situation that causes an officer to experience unusually strong emotional reactions that have the potential to interfer with his/her ability to function on the job, either at the time of the incident ot through delayed reaction
Traumatic incident
Signs to look for resulting from exposure to critical or traumatic incident
Absenteeism, inconsistent work patterns, problems with interpersonal relations, addictions, overly aggressive, physical illness or symptoms, cognitive difficulties
Officer’s denial of stress, officer’s refusal to deal with stress, downward spiral of officer’s emotions etc, poor job performance, risks to other officers, increased liability are consequences of what?
Failing to diffuse and debrief after a critical or traumatic incident
