Human Interaction Flashcards
Supervisors must first understand what before they attempt to successfully supervise their subordinates
Personality and motivation
Issues that impact communication, motivation, and morale in workplace
Gender Generational Values Work ethic Life/work experiences Language and nationality Culture and ethnicity Physical environment
Mazlows theory of hierarchal needs
People are motivated by hierarchal needs, needs change over time, and lower level needs must be satisfied before higher level is met
5 level of human needs according to Mazlows
Physiological, safety, social, esteem, and self actualization
Mazlow-
Needs change when?
Lower level needs are?
During thr course of a career
Basic, and safety must be met before higher level psychological needs can be satisfied
Herzbergs motivation hygeine theory
People have a need to avoiid unpleasentness and a need for personal growth
Motivator factors include (herzberg)
Achievement, recognition, responsibility, nature of work itself, advancement, and personal growth and development
Dissatisfaction can be changed through various hygiene factors (herzberg)
Policy and procedures Administration Supervision Salary Working conditions Interpersonal relations
Semantics
Language used to achieve a desired effect on an audience
Active listening
Structured form of listening and responding that focuses the attention on the speaker
Content listening
Understanding and retaining what the speaker said
Critical listening
Understanding and evaluating the meaning of the soeakers message on several levels
Empathic listening
Understanding speakers feelings, needs, and wants so that you can appreciate their point of view
What are the big five personality traits
OCEAN- five factor model
Openness Coscientiousness Extroversion Agreeable Neuroticism
Openness (personality trait)
Immagination and insight with a broad range of interests
Conscientiousness (ocean)
Thoughtfullness, good impulse control, goal directed behaviors, tendency toward organization etc
Extroversion (ocean)
Excitability, socialbility, talkativeness, assetiveness, and high amounts of emotional expressiveness
Agreeable (ocean)
Trust, altruism, kindness, affection, other pro-social behaviors
Neuroticism (ocean)
Emotional instability, moodiness, irritability, sadness
Security Needs are satisfied through
economic factors
belonging causes concern about
peer acceptance
recognition involves
desire to receive credit for one’s ability
opportunity in the cj system profession involves
varying degree of risks and can often involve extremes
this is the need that usually motivates an individual to assume or desire managerial, leadership, or political position
power
this can benefit the organization, the team, and the individual themselves
achievement
this focuses on the need for warmth and friendship in work relationships
affiliation
This is the understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another
Empathy
an affinity, association, or relationship between persons or things wherein whatever affects one similarly affects the other
sympathy
Leads to change and the change in management process, motivates employees, set performance expectations, and encourages compliance with all applicable laws and department policies and procedures are all reasons for creating what?
A team atmosphere
Possible strategies to enhance morale and build a more effective work team
- allow the needs of subordinates to coincide with the needs of the organization
- reward good behavior
- set the example
- develop teamwork and esprit de corps
- make subordinates jobs challenging, exciting, and meaningful
- invite subordinates to be a part of the planning, and problem solving processes
- look out for subordinates wellbeing
- keep subordinates informed
- counsel subordinates who behave in ways that are counter to the agency’s goal
