Human Interaction

Question 1

Supervisors must first understand what before they attempt to successfully supervise their subordinates

Answer 1

Personality and motivation

Question 2

Issues that impact communication, motivation, and morale in workplace

Answer 2

Gender
Generational 
Values
Work ethic
Life/work experiences
Language and nationality
Culture and ethnicity
Physical environment

Question 3

Mazlows theory of hierarchal needs

Answer 3

People are motivated by hierarchal needs, needs change over time, and lower level needs must be satisfied before higher level is met

Question 4

5 level of human needs according to Mazlows

Answer 4

Physiological, safety, social, esteem, and self actualization

Question 5

Mazlow-

Needs change when?

Lower level needs are?

Answer 5

During thr course of a career

Basic, and safety must be met before higher level psychological needs can be satisfied

Question 6

Herzbergs motivation hygeine theory

Answer 6

People have a need to avoiid unpleasentness and a need for personal growth

Question 7

Motivator factors include (herzberg)

Answer 7

Achievement, recognition, responsibility, nature of work itself, advancement, and personal growth and development

Question 8

Dissatisfaction can be changed through various hygiene factors (herzberg)

Answer 8

Policy and procedures
Administration
Supervision
Salary
Working conditions
Interpersonal relations

Question 9

Semantics

Answer 9

Language used to achieve a desired effect on an audience

Question 10

Active listening

Answer 10

Structured form of listening and responding that focuses the attention on the speaker

Question 11

Content listening

Answer 11

Understanding and retaining what the speaker said

Question 12

Critical listening

Answer 12

Understanding and evaluating the meaning of the soeakers message on several levels

Question 13

Empathic listening

Answer 13

Understanding speakers feelings, needs, and wants so that you can appreciate their point of view

Question 14

What are the big five personality traits

OCEAN- five factor model

Answer 14

Openness
Coscientiousness
Extroversion
Agreeable
Neuroticism

Question 15

Openness (personality trait)

Answer 15

Immagination and insight with a broad range of interests

Question 16

Conscientiousness (ocean)

Answer 16

Thoughtfullness, good impulse control, goal directed behaviors, tendency toward organization etc

Question 17

Extroversion (ocean)

Answer 17

Excitability, socialbility, talkativeness, assetiveness, and high amounts of emotional expressiveness

Question 18

Agreeable (ocean)

Answer 18

Trust, altruism, kindness, affection, other pro-social behaviors

Question 19

Neuroticism (ocean)

Answer 19

Emotional instability, moodiness, irritability, sadness

Question 20

Security Needs are satisfied through

Answer 20

economic factors

Question 21

belonging causes concern about

Answer 21

peer acceptance

Question 22

recognition involves

Answer 22

desire to receive credit for one’s ability

Question 23

opportunity in the cj system profession involves

Answer 23

varying degree of risks and can often involve extremes

Question 24

this is the need that usually motivates an individual to assume or desire managerial, leadership, or political position

Answer 24

power

Question 25

this can benefit the organization, the team, and the individual themselves

Answer 25

achievement

Question 26

this focuses on the need for warmth and friendship in work relationships

Answer 26

affiliation

Question 27

This is the understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another

Answer 27

Empathy

Question 28

an affinity, association, or relationship between persons or things wherein whatever affects one similarly affects the other

Answer 28

sympathy

Question 29

Leads to change and the change in management process, motivates employees, set performance expectations, and encourages compliance with all applicable laws and department policies and procedures are all reasons for creating what?

Answer 29

A team atmosphere

Question 30

Possible strategies to enhance morale and build a more effective work team

Answer 30

1. allow the needs of subordinates to coincide with the needs of the organization
2. reward good behavior
3. set the example
4. develop teamwork and esprit de corps
5. make subordinates jobs challenging, exciting, and meaningful
6. invite subordinates to be a part of the planning, and problem solving processes
7. look out for subordinates wellbeing
8. keep subordinates informed
9. counsel subordinates who behave in ways that are counter to the agency’s goal