People management

Question 1

Identify and explain 5 Key Performance Indicators for transport operations.

Answer 1

Costs – Typical KPIs that fall into this group could include average cost per unit delivered; total cost of the fleet per
mile; average running and standing costs as well as those for the driver and total maintenance cost per mile.
Operational – Typical KPIs that fall into this group could include average miles per litre; total fleet miles; total number
of empty miles run; average percentage load carried and average time utilised.
Service – Typical KPIs that fall into this group could include percentages of late deliveries, damages and complaints.
Compliance – Typical KPIs that fall into this group could include total number of overloads, vehicle traffic
infringements, drivers’ hours and records infringements and traffic accidents.
Maintenance – Typical KPIs that fall into this group could include percentage of inspections failed and percentage of
defects rectified within a given timescale.