People, jobs and organisation

Question 1

job design

Answer 1

• activities which influence the relationship between people, the technology they use and the work methods employed by the operation
• structure the environment

Question 2

elements of job design (6)

Answer 2

1. environmental conditions
2. available technology and how it will be used
3. who does what
4. best method of performing each job
5. how long will each task take/how many people needed
6. how to maintain commitment

Question 3

division of labour advantages

Answer 3

1. promotes faster learning
2. makes automation easier
3. ensures that non-productive work is reduced

Question 4

division of labour disadvantages

Answer 4

1. leads to monotony
2. can result in physical injury
3. not particularly robust
4. can reduce flexibility

Question 5

method study

Answer 5

deterring the methods and activities which should be included in jobs

1. select
2. record
3. examine
4. develop
5. install
6. maintain

Question 6

work measurement

Answer 6

measuring the time that should be taken for performing jobs

Question 7

standard performance

Answer 7

the rate of output

Question 8

ergonomics

Answer 8

the human body and how it fits into its surroundings