PATIENT INTERACTIONS Flashcards
Advanced Directive
Legal document prepared by the living to provide guidelines to healthcare team in case of incapacitation
What is a FEEDBACK?
It is a response from the patient. Feedback can be verbal or non-verbal. Nonverbal feedback would include the patient successfully being able to assume a radiographic position.
What is Communication?
Exchange of information, thoughts and messages. Includes interpersonal rapport and accurate conveyance of information.
What is emotional intelligence?
Ability to evaluate, perceive and control emotions
What is Gerontology?
Pertaining to the study of older adults
Who is an Inpatient?
Someone who has been admitted to the hospital for diagnostic studying/treatment
Who is an Outpatient?
Someone who comes to a healthcare facility for diagnosis or treatment but do not occupy a bed overnight
What is the Maslow’s Hierarchy of Needs?
Maslow’s a model of human which progresses in seven levels. (Level 1 being the most basic)
Human needs are ranked on an ascending scale according to how essential the needs are for survival.
Which level is the most
Level 1
What are the 7 levels of Maslow’s Hierarchy?
- Physiological
- Safety & Security
- Belongingness & Love
- Self Esteem & Respect
- Need to know & understanding
- Aesthetics
- Self Actualization
What are Non-verbal communication?
Refers as “Paralanguage” Exchange of information, thoughts or messages using methods other than speech
What are some examples of Non Verbal?
body gestures, touch, physical appearance and facial expressions. The majority (between 80-90% of communications are non-
Some other examples of non-verbal are?
- Visual contact
- Touch/ palpation
- Professional Appearance
- Physical Presence
- Body Language.
What percent of people are non-verbal?
The majority (between 80-90% of communications are non-
What is verbal communication?
relies on speech, dialogue, and quality of interactions. Verbal communication uses the spoken or written word.
