Part 12: Mass Tour Operators

Question 1

Characteristics of Mass Tour Operators

Answer 1

• sells package holidays
• Mainly designed for mass mrkts
• Covers whole value chain (from home - destination - home)(whole trip)

Question 2

Largest Tour Group

Answer 2

TUI Group

Question 3

TUI Group Strategy

Answer 3

• People, Plant, and Progress - Lead by example
• focus on entire supply chain
  1. creating more sustainable holidays
  2. Reducing CO2 from our shops
  3. Promoting greener and fairer holidays
  4. Flying Eruo most CO2 efficient aircraft
  5. Operating cruises more efficiently
  6. Protect biodiversity + championing animal welfare
  7. Greening coach fleet
  8. Engaging customers w/ sustin. tour.
  9. Supporting hotels to achieve best practice
  10. Investing in tourism skills/eduction

Question 4

3 Step approach for all Challenges (TUI)

Answer 4

1. Step Lightly
2. Make a Difference
3. Lead the way

Question 5

Step Lightly influences (TUI)

Answer 5

• reducing enviro impact of holidays through own operations
• commitments: drive enviro improvements across operations (aviation, cruise, ground)

Question 6

Make a Difference influences

Answer 6

• creating positive change for people and communities through value chain and customers
• Commitments: work with hotel suppliers to increase positive impacts, showcase world-class sustainability standards, help customers/colleagues create positive change

Question 7

Lead the Way influences

Answer 7

• Pioneering sustainable toursim influencing wider industry and beyond
• Commitments: Innovate, Invest, collaborate

Question 8

Challenges with Certificates

Answer 8

• industry face with variety of labels, standards, organizations
• sustainable efforts made quantifiable & replicable through indicators
• few managers know orientation, coverage, & awareness of different labels (not guests)

Question 9

GSTC

Answer 9

• Global Sustainability Tourism Council
• Umbrella Organization for managing standards
• 4 Criteria need to be considered

Question 10

Four criteria to be considered for GSTC

Answer 10

1. Sustainable mngt
2. Socioecon impact
3. Cultural impact
4. Enviro impact

vital for: hotels, tour oper, destinations.

Question 11

Green Globe

Answer 11

• since 1999
• collection 339 compliances indicators
• over 41 individual sustian. criteria
  (categories: Enviro = 41%, sustian mang: 25%, social econ: 25%, cult heritage: 9%)

Question 12

Travel Life

Answer 12

• founded 2007
• services for: tour oper & travel sport, hotel & accom.
• Reporting fields: general oper, office & reail, supply chain mngt, customers

Question 13

LEED

Answer 13

Leadership in Energy and Enviro Design
- US green building council
- verifies that building are designed/build sustainably
- 31 projects
- 110 point scale, 4 certification levels (green/certified, silver, gold, platinum)

Question 14

Criticism and Problems with Certificates

Answer 14

Criticism
* Tourism label jungle leads to irritation among customers
* Partly high costs for businesses * Risk of Greenwashing

Problems
* No “one-size-fits-all”
- Hospitality: STEP, Ecotel
- Product-specific: EnergyStar, Green Seal
- Building: Green Globes, LEED
* Interdependencies
- Who pays who?
- How trustfull is the certificate