organizational behavior Flashcards
includes 1.1,.2,.5,.6, 2.7
what is organizational behavior?
is the systematic study of actions and attitudes that people exhibit within an organization
why do we want to study organizational behavior?
to apply knowledge toward improving an organization’s effectiveness
what is the dominant structure that organizations work in?
teams
what is the meaning of life?
money
teams with one smart person outperform teams where everyone is an average intelligence T/F
F - because when everyone is average, they tend to outperform teams with a single expert
=since one person who is smart maybe become an outcast or is heavily relied on
the best way to help people reach their goals is to tell them to do their best T/F
F individuals who have specific goals do better in achieving their goals
if you pay people to do a task they routinely enjoy they will do it even more often in the future T/F
F- research shows that they will enjoy the task less
what are the main two fundamentals of business?
that it always costs a lot and takes way more time
what do managers do?
ensure goals and objectives are achieved
how do managers accomplish their jobs?
perform activities that directly attain the organization’s goals like planning
what is the difference between a successful and effective manager?
- effective get the job done
- successful gets promoted
what does a successful manager do that is different from an effective manager?
be good at communicating and this is not mutually exclusive you can do both
americans do not get enough vacation time T/F
F
what are the determinants of employee performance?
- this can be measured
-productivity
-absenteeism
-turnover - the rate at which employees leave the organization
job satisfaction
- the positive link between job satisfaction and productivity
- it is negatively related to absenteeism and turnover
what are the goals of observational behavior? why do they matter?
explain
predict
influence/control
-increases effectiveness which means higher job satisfaction, higher performance yeilds, and overall higher profit = more money
what are some organizational challenges and opportunities?
- getting older
-the internet is flat and the competitive field is across the entire globe
-loyalty between employees and employers being served
-globalization
multiplier effect
your influence on the organization is multiplied beyond the results that can be achieved by just one person acting alone
what does the POLC stand for?
-planning
-organizing
-leading
-controlling
- four principal management skills
what is planning?
- you set goals and decide how to achieve them
what is organizing?
you arrange tasks, people, and other resources to accomplish work
what is leading?
: you motivate, direct, and otherwise influence people to work hard to achieve the organization’s goals
Controlling
you monitor performance, compare it with goals, and take corrective action as needed
what are the three main principal skills to be a good manager?
-technical= ability to perform a specific job (not important for lower-level man)
=job-specific knowledge needed to perform well in a specific field (like having a background in it)
-conceptual:- ability to think analytically, visualize organizations as a whole, and understand how parts work together
=Being able to understand the issue and see how to handle it (important for the top)
-Human- ability to interact well with others to get things done
Soft skills- interpersonal skills needed for success at all levels
what are the 7 challenges of being an exceptional manager?
- Managing for competitive advantage- staying ahead of rivals
- Managing for technological advances
- managing for inclusion and diversity
- managing for globalization
- managing ethical standards
- Managing for sustainable development
- managing for happiness and meaningfulness
what is competitive advantage? and how?
The ability of an organization to produce goods/services more effectively than competitors do
-Being responsive to customers
- innovation
- quality
-efficiency
E-commerce
-The buying and selling of goods or services over computer networks
=These have led to the creation of e-businesses which uses the internet to run the business
=It lowers the cost of communication
Information technology application skills
reflects the extent to which you can effectively use information technology and learn new applications on an ongoing basis
Globalization
interconnected nature of business around the world
Sustainable development:
focuses on meeting present needs while making sure that future generations can meet their needs
Meaningfulness
is the sense of belonging to and serving something that you believe is bigger than yourself
what is the contemporary approach of management?
Learning organizations
transferring knowledge
modify behavior
Learning organizations
these actively create acquire and transfer knowledge within themselves and can modify behavior to reflect new knowledge
how can you develop employees’ high-performance work practices (HPWPs)?
-Ability-enhancing: formal selection tests, structured interviews, hiring standards/selectivity, high pay, and training opportunities
-Motivation-enhancing: provides rewards based on individual and group performance and use of formal performance evaluation systems and merit-based promotion systems
-Opportunity-enhancing: employee involvement via formal participation process, ongoing communication and information-sharing practices, and autonomy in making work-related decisions
HPWP is associated with what when it comes to employees?
- low turnover and higher employee commitment
what is PRIME’s mission?
-transform business and management education through global research promote SDGs and develop responsible business leaders for the future
what is PRIME 6 main princpals?
purpose
value
method
research
partnership
dialogue
