connect quizzes for module 1 Flashcards
Part of Mirren’s role as operations manager is to make sure the company isn’t wasting energy or creating excessive pollution in its operations.
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Sustainable Development
Danica interviews many different types of people in her role. With today’s rapidly changing workforce, she knows it’s important to hire the best person for each job opening she is filling.
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Inclusion and Diversity
As head of the marketing department, Anthony makes an extra effort to be sure the company’s advertising campaigns highlight its most cutting-edge innovations.
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Competitive Advantage
When Olivia started with the company, everyone worked a standard 8 to 5 workday and everyone knew each other. Today, some workers rarely come to the office to do their work, but Olivia embraces the opportunities these arrangements provide.`
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Technological Advance
Xamira has been proactive in her role as sales manager by providing her sales force with training opportunities to help them better communicate with sales leads from unfamiliar cultures.
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Globalization
When it comes to managing his employees, Tyler always goes the extra mile to build teamwork and camaraderie among his employees.
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Happiness and Meaningfulness
Even though he knows they are good people, Fred has to monitor his sales employees’ activities to make sure they haven’t crossed any lines in trying to win new business.
which one?
-Managing for Sustainable Development
-Managing for Competitive Advantage
-Managing Happiness and Meaningfulness
-Managing Ethical Standards
-Managing for Technological Advance
-Managing for Globalization
-Managing for Inclusion and Diversity
Managing for Ethical Standards
At Kaira’s Caribbean Cuisine, Kaira improves focuses on efficiency by
Multiple Choice
closing the restaurant during lunch hours.
training her assistant manager to handle the restaurant’s finances.
only hiring employees who come from the Caribbean.
advertising specials to use up food inventory that is nearing its expiration date.
advertising specials to use up food inventory that is nearing its expiration date.
=Efficiency is the means of attaining the organization’s goals. To be efficient means to use resources like people, money, and raw materials wisely and cost-effectively.
Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager.
Multiple Choice
effective
efficient
visionary
mentoring
-effective
Effectiveness is the organization’s ends, the goals. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization’s goals.
- Because of her training, Cicely was able to analyze her company’s cost structure and make specific suggestions to bring it in line with their competitors in a very short period of time after she was hired.
technical skills
human skills
conceptual skills
technical
Milo does a great job interacting with and gaining the trust of both his sales team and his customers alike.
technical skills
human skills
conceptual skills
Human
Laetitia has had great success in advancing her career because she is able to see how things fit together throughout the company.
technical skills
human skills
conceptual skills
c
jose was able to perform well in his new job early on because he didn’t need extensive training before he could dig in and get to work. He had mastered the ins and outs of the industry at his last job.
technical skills
human skills
conceptual skills
tec
Because he can see the big picture, Hudson is able to link the right people up throughout the company from top to bottom
technical skills
human skills
conceptual skills
conceptual
Anouk always seems to be able to rally her team when it gets to be crunch time.
technical skills
human skills
conceptual skills
human
which one
-planning
-organizing
-leading
-controlling
Sariyah sets challenging sales targets for her team.
planning
which one
-planning
-organizing
-leading
-controlling
indsay determined the best structure and reporting hierarchy for her firm based upon the company’s strategic goals.
Organizing
which one
-planning
-organizing
-leading
-controlling
Atticus spends a sizable portion of his day helping to resolve disagreements between employees in his organization.
leading
which one
-planning
-organizing
-leading
-controlling
Kellen is analyzing organizational data to determine why the firm is experiencing abnormally high employee turnover.
controlling
Qwin’s firm pays above-market wages so that it can attract the best talent to the organization.
ability
opportunity
motivation
ability
Britain’s organization gives employees a great deal of autonomy and gives even lower-level workers the chance to participate in the organization’s decision-making process.
ability
opportunity
motivation
opportunity
At Sutton’s car dealership, employees receive bonuses based on their quarterly sales performance.
ability
opportunity
motivation
motivation
At Greer’s firm, employees at all levels are proactive about sharing information with one another so that everyone in the company has the data they need in order to make optimal decisions.
ability
opportunity
motivation
oppurtunity
Ganesa’s company implemented a formal performance evaluation system that allows managers to observe employees’ performance throughout the year and then use the information they gather to score employees and determine promotion decisions.
ability
opportunity
motivation
motivating
Rocco’s company uses structured interview questions designed to accurately measure whether candidates possess the specific skills and abilities needed for a position.
ability
opportunity
motivation
ability
When managing her oil and lube service, Sabrina engages in the controlling function when she
Multiple Choice
decides to open a second location across town.
partners with a petroleum brand on advertising and other discounts.
helps the service technicians get motivated to provide excellent customer service.
develops a loyalty reward program because the number of repeat customers has been declining.
develops a loyalty reward program because the number of repeat customers has been declining.
Myra, a new branch manager, shares her personal story of how she came into the profession, her family life, and the challenges she has faced being biracial. She shares her excitement to learn from everyone and is excited to introduce the new app that will be released to customers in the near future. Myra is demonstrating she is part of a learning organization by
modifying her behavior.
transferring her knowledge.
creating and acquiring knowledge.
being committed to learning.
transferring her knowledge.
When Fair Oaks’ management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing?
Multiple Choice
controlling
organizing
leading
motivating
planning
leading
Diara used her knowledge of the levels of management and managers’ decision-making authority to get a great deal on a new vehicle when she recently visited the dealership.
- You will know from experience how to relate to your supervisors
2.you will be able to manage yourself and your career - You will better interact with coworkers
- You might make more money during your career
5.you will have an insider’s understanding of how to deal with organizations from the outside
5
- You will know from experience how to relate to your supervisors
2.you will be able to manage yourself and your career - You will better interact with coworkers
- You might make more money during your career
5.you will have an insider’s understanding of how to deal with organizations from the outside
Quentin gets along well with his boss, in part because he remembers what he learned in his management principles course about being mindful of the many demands on a managers’ plate.
1
- You will know from experience how to relate to your supervisors
2.you will be able to manage yourself and your career - You will better interact with coworkers
- You might make more money during your career
5.you will have an insider’s understanding of how to deal with organizations from the outside
Bryleigh uses what she learned about cultural diversity to build more authentic and respectful relationships with her teammates.
3
- You will know from experience how to relate to your supervisors
- you will be able to manage yourself and your career
- You will better interact with coworkers
- You might make more money during your career
5.you will have an insider’s understanding of how to deal with organizations from the outside
Gage used what he learned in the communication chapter of his management principles textbook to greatly improve his listening skills.
2`
- You will know from experience how to relate to your supervisors
2.you will be able to manage yourself and your career - You will better interact with coworkers
- You might make more money during your career
5.you will have an insider’s understanding of how to deal with organizations from the outside
Aditi was promoted to a managerial position and now has her own office and access to a company car.
4
1Extroversion
2Agreeableness
3 Conscientiousness
4 Openness to experience
5Emotional stability
1Extroversion
2Agreeableness
3 Conscientiousness
4 Openness to experience
5Emotional stability
Kalisha is part of the sales force. She is friendly and outgoing, and she consistently is your top sales person.
1
1Extroversion
2Agreeableness
3 Conscientiousness
4 Openness to experience
5Emotional stability
Ronald is a customer service representative who interacts with your company’s customers who want to return or repair products. Sometimes customers are angry or upset, so Ronald’s job is to remain calm and welcoming as he works with customers to resolve their concerns.
2
1Extroversion
2Agreeableness
3 Conscientiousness
4 Openness to experience
5Emotional stability
Mariana is your company’s head of governmental reporting. It is critical that her reports be submitted on time and accurately, otherwise the company could face stiff penalties.
3
1Extroversion
2Agreeableness
3 Conscientiousness
4 Openness to experience
5Emotional stability
Xiuying is the head of security. It is important that she keep her cool during very tense situations, otherwise your employees and your company could face serious consequences
5
1Extroversion
2Agreeableness
3 Conscientiousness
4 Openness to experience
5Emotional stability
Rashan is the director of your advertising department. Your company creates all of its own ads for your products. It is up to Rashan to conceive of creative and imaginative ad ideas.
4
self-management
social awareness
self-awareness
does not apply
Reflected in self-control, adaptability, and honesty
managment
self-management
social awareness
self-awareness
does not apply
Allows you to show others that you care and to understand others’ emotions
social
