individual processes

Question 1

what do business leaders want in their people? (qualities)

Answer 1

character
-kindness (giving to others without some sort of personal gain)
-boldness
-dependability
-diligence
-discriminant (understand deeper reasoning why things happen)
-endurance
-enthusiasm
-flexibility

Question 2

personality

Answer 2

a relatively stable set of characteristics that influence behavior is how people reach and interact with others

Question 3

big 5 model personalities

Answer 3

• extroversion = our comfort level with new relationships (social assertive)
  -agreeableness= good-natured
  -conscientious = measure of our reliability
  -emotional stability = dealing with stress
  -openness to expressing a –p
  level of creativity/novelty

Question 4

what is the locus of control?

Answer 4

-belief that life is controlled by oneself versus outside factors

Question 5

what are the two types of locus of control?

Answer 5

-external: controlled by outside factors like luck
-internal: people believe they can control what is happening to them

Question 6

what is a Type A personality?

Answer 6

incessantly struggling to achieve more
-impatient, multi-tasker, lack of leisure time, obsessed with measurements

Question 7

what did Machiavelli personaility say?

Answer 7

-self-centered and willing to deceive to achieve their goals
-these people believe that it is better to be feared than loved
-the end justifies the means

Question 8

what is narcissism?

Answer 8

high degree of self-importance and arrogance

Question 9

what is the dark triad?

Answer 9

machiavellianism
narcisisom
psycopaths

Question 10

what is the difference between personality and national culture?

Answer 10

-national culture greatly influences the dominant personality of its populace
-culture reflects the nationality personality characteristics

Question 11

what are the values of world-leading organizations?

Answer 11

-respect
integrity
-communication
-excellence

Question 12

what are the 3 actions that you can take in an unethical organization?

Answer 12

-prevent it
-quit
-blow the whistle

Question 13

perception

Answer 13

-(your reality) is our sensory experience of the world
-it allows us to act within our environment
=helps us understand satisfaction and involvement

Question 14

job satisfaction

Answer 14

a collection of feelings that an individual holds towards their job including fair outcomes and treatments

Question 15

what causes job satisfaction?

Answer 15

work
pay
advancement opportunities
supportive supervisors and co-workers
your own personality

Question 16

what kind of effect can high job satisfaction have?

Answer 16

-decreases turnover, absenteeism, deviant behavior
-increases customer satisfaction, productivity, and profits

Question 17

what effect does taking personality tests for an organization have?

Answer 17

-an expensive way to weed people out

Question 18

myer-briggs

Answer 18

-most widely used personality test
-which identifies learning, decision-making, management, teambuilding characteristics

Question 19

cognitive dissonance

Answer 19

-any kind of inconsistency between our attitudes, behaviors, beliefs, values, or emotions
-discomfort feeling when holding two conflicts
-an unethical behavior that makes your question yourself basically

Question 20

core self-evaluations

Answer 20

-Self-efficacy- the belief that one’s ability to do a task
-Self-esteem - the extent to which people like/dislike themselves
-Locus control
-Emotional intelligence- is the ability to monitor your and others feelings and to use this information to guide your thinking and actions

Question 21

what effect can low self-efficacy entail?

Answer 21

foster learned helplessness which is the lack of faith in your ability to control your environment

Question 22

what are the four traits of emotional intelligence?

Answer 22

-Self-awareness= read your own emotions and gauge your moods
-Self-management = control your emotions and act with honesty
-Social awareness
-Relationship management communicates clearly

Question 23

what are the three components of attitudes?

Answer 23

-Affective - feelings or emotions a person has about a situation
-Cognitive - beliefs and knowledge one has about a situation
-Behavioral- is also known as the intentional component of how one intends or expects to behave towards a situation

Question 24

ABCDEs of cognitive restructuring

Answer 24

A- name the event/problem
B- list your beliefs about it
C- identify the consequences of your beliefs
D- formulate a counterargument of initial thoughts
E- describe how energized and empowered you feel at the moment

Question 25

what are the four main steps of perception?

Answer 25

Selective attention
Interpretation and evaluation
Storing in memory
Retrieving form memory to make judgments and decisions

Question 26

what are the 5 distortions of perception?

Answer 26

-stereotyping
-implicit bias: attitude/beliefs that affect our understanding/actions.decisions in an unconscious matter
-halo effect
Is which we form an impression of an individual based on a single trait
-The recency effect
Is the tendency to remember recent information better than earlier
-Causal attributions
Is the activity of inferring causes for observed behavior

Question 27

what explicit bias?

Answer 27

-implicit bias: attitude/beliefs that affect our understanding/actions.decisions in a conscious matter

Question 28

what are the two attribute tendencies that distort one’s interpretation of observed behavior?

Answer 28

-Fundamental attribution bias people attribute another person’s behavior to their characteristics rather than to situational factors (jerks who cut you off)
-Self-serving bias: people tend to take more responsibility for success than for failure

Question 29

Self-fulfilling prophecy (pygmalion effect):

Answer 29

: describes the phenomenon in which people’s expectations of themselves lead them to behave in ways that make those expectations true

Question 30

Prosocial behavior (PSB)

Answer 30

-is defined as voluntary behavior intended to benefit another like helping to donate sharing and comforting