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SHRM-SCP Certification > Organization > Flashcards

Organization Flashcards

1
Q

HR staff provide 3 types of support

A

Advice
Service
Control

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2
Q

The 3 types of organizational structure

A

Functional
Divisional
Matrix

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3
Q

The process of estimating the amount of income and expenses that will occur within a given period.

A

Budgeting

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4
Q

What are 2 key financial reports?

A

Profit-and-loss statement (P&L)
Balance sheet

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5
Q

Financial report that measures the income and expenses over a defined period.

A

P&L

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6
Q

Financial report that shows the assets/liabilities and amount of equity owned by investors.

A

Balance Sheet

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7
Q

What are the 4 basic approaches to budgeting?

A

Zero-based (starts from 0)
Incremental (uses previous period budget)
Formula (predetermined formula)
Activity-based (based on activity)

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8
Q

Operations runs off these 5 concepts

A

Capacity
Scheduling
Inventory
Standards
Control

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9
Q

This matrix is used to better define the roles and responsibilities of each member in an organization or team.

A

RACI Matrix
Responsible
Accountable
Consulted
Informed

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10
Q

Pulls the decision-making into the core headquarters establishment

A

Centralization

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11
Q

Pushes the authority level to make decisions out to lower-level managers closer to the customer

A

Decentralization

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12
Q

Used to measure value

A

KPIs - Key Performance Indicators

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13
Q

A performance metric used to identify and improve various intern functions and measure and provide feedback.

A

Balanced scorecard

Includes 4 areas known as CLIF - customers, learning & growth, internal processes, and financial

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14
Q

The overall structure and functionality of the organization and involves measurement of long and short-term effectiveness.

A

OED - Organizational Effectiveness and Development

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15
Q

What are the 4 types of group decision-making methods?

A

Brainstorming
Dialectical
Nominal (structured/written)
Delphi (different remote locations)

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16
Q

What are the 4 standards for HR Mgt. published by ISO?

A

ISO 30400 - Terminology
ISO 30405 - Recruitment
ISO 30408 - Human Governance
ISO 30409 - Workforce Planning

17
Q

Column chart showing types of quality problems on the x-axis and frequency of occurrence on the y-axis, with most frequency on the left.

A

Pareto Chart

18
Q

Flow chart or run chart

A

Stratification

19
Q

Column chart showing frequency /intervals on the y-axis and the event being measured along the x-axis.

A

Histogram

20
Q

Plot of quality conformance at times throughout the day.

A

Control Chart

21
Q

Graph showing a plot of individual quality results. can be used to determine slope.

A

Scatter Diagram

22
Q

A chain is no stronger than its weakest link

A

Theory of Constraints (TOC)

23
Q

Methodology that states variation in a process creates waste and errors so eliminating variations will make process more efficient.

A

Six Sigma - 3.4 defects/million opportunities (DPMO)

24
Q

Two types of measurements to determine whether you’ve reached your goal

A

Lagging indicators - confirm past actions
Leading indicators - predict future effectiveness

25
Q

What are the 4 organizational culture types?

A

Clan (like family)
Adhocracy (creative, innovative)
Market (results-oriented)
Hierarchy (formal)

26
Q

Alternative staffing method where company contracts with a vendor to adjust to seasonal fluctuations, unexpected growth or use interns for a set period.

A

Payrolling

27
Q

Alternative staffing method where a company contracts with a temp agency.

A

Temporary Employees

28
Q

Formal contracts between nations

A

Treaties

29
Q

Administrative arrangements

A

Trade Agreements

30
Q

Groups of employees designated to represent interests of those employees through formal negotiation processes.

A

Unions

31
Q

Negotiation involving how employee relations will be conducted in the employer organization.

A

Collective Bargaining

32
Q

What is usually HR’s role in contract negotiations?

A

Each component of a contract agreement can be assigned a cost in dollars. Adding all those component costs can produce the total contract value. Assembling this negotiation cost data is usually the responsibility of HR.

33
Q

What are the 4 steps in an investigation?

A

Obtain written complaint
Conduct interviews
Make a determination
Give feedback

34
Q

What is it called when HR data is provided with direct access by those who need it?

A

Democratization

35
Q

Specialized software application of a collaborative nature (Google Docs)

A

Groupware

36
Q

When an organization subscribes to a service that is accessed via the Internet and maintained by others.

A

SaaS - software as a service

SHRM-SCP Certification (11 decks)

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