Organization Flashcards
HR staff provide 3 types of support
Advice
Service
Control
The 3 types of organizational structure
Functional
Divisional
Matrix
The process of estimating the amount of income and expenses that will occur within a given period.
Budgeting
What are 2 key financial reports?
Profit-and-loss statement (P&L)
Balance sheet
Financial report that measures the income and expenses over a defined period.
P&L
Financial report that shows the assets/liabilities and amount of equity owned by investors.
Balance Sheet
What are the 4 basic approaches to budgeting?
Zero-based (starts from 0)
Incremental (uses previous period budget)
Formula (predetermined formula)
Activity-based (based on activity)
Operations runs off these 5 concepts
Capacity
Scheduling
Inventory
Standards
Control
This matrix is used to better define the roles and responsibilities of each member in an organization or team.
RACI Matrix
Responsible
Accountable
Consulted
Informed
Pulls the decision-making into the core headquarters establishment
Centralization
Pushes the authority level to make decisions out to lower-level managers closer to the customer
Decentralization
Used to measure value
KPIs - Key Performance Indicators
A performance metric used to identify and improve various intern functions and measure and provide feedback.
Balanced scorecard
Includes 4 areas known as CLIF - customers, learning & growth, internal processes, and financial
The overall structure and functionality of the organization and involves measurement of long and short-term effectiveness.
OED - Organizational Effectiveness and Development
What are the 4 types of group decision-making methods?
Brainstorming
Dialectical
Nominal (structured/written)
Delphi (different remote locations)
What are the 4 standards for HR Mgt. published by ISO?
ISO 30400 - Terminology
ISO 30405 - Recruitment
ISO 30408 - Human Governance
ISO 30409 - Workforce Planning
Column chart showing types of quality problems on the x-axis and frequency of occurrence on the y-axis, with most frequency on the left.
Pareto Chart
Flow chart or run chart
Stratification
Column chart showing frequency /intervals on the y-axis and the event being measured along the x-axis.
Histogram
Plot of quality conformance at times throughout the day.
Control Chart
Graph showing a plot of individual quality results. can be used to determine slope.
Scatter Diagram
A chain is no stronger than its weakest link
Theory of Constraints (TOC)
Methodology that states variation in a process creates waste and errors so eliminating variations will make process more efficient.
Six Sigma - 3.4 defects/million opportunities (DPMO)
Two types of measurements to determine whether you’ve reached your goal
Lagging indicators - confirm past actions
Leading indicators - predict future effectiveness
What are the 4 organizational culture types?
Clan (like family)
Adhocracy (creative, innovative)
Market (results-oriented)
Hierarchy (formal)
Alternative staffing method where company contracts with a vendor to adjust to seasonal fluctuations, unexpected growth or use interns for a set period.
Payrolling
Alternative staffing method where a company contracts with a temp agency.
Temporary Employees
Formal contracts between nations
Treaties
Administrative arrangements
Trade Agreements
Groups of employees designated to represent interests of those employees through formal negotiation processes.
Unions
Negotiation involving how employee relations will be conducted in the employer organization.
Collective Bargaining
What is usually HR’s role in contract negotiations?
Each component of a contract agreement can be assigned a cost in dollars. Adding all those component costs can produce the total contract value. Assembling this negotiation cost data is usually the responsibility of HR.
What are the 4 steps in an investigation?
Obtain written complaint
Conduct interviews
Make a determination
Give feedback
What is it called when HR data is provided with direct access by those who need it?
Democratization
Specialized software application of a collaborative nature (Google Docs)
Groupware
When an organization subscribes to a service that is accessed via the Internet and maintained by others.
SaaS - software as a service
