Organisation

Question 0

Area

Answer 0

+customer needs in different countries/cities served
+less separation- into functions
+competition between areas (profit centres)
-functions duplicated

Question 1

Function

Answer 1

+ specialisation- teams focused on one area e.g hr
+accountability- manager of function responsibility- no crossover
+clarity-clear roles
-isolated-limited communication with other areas
-resistance to change

Question 2

Customer

Answer 2

+customer needs served
+market segmentation- clear target market-^sales
-inefficiency-departments with few customers=reduces profitability

Question 3

Product/service

Answer 3

+focus on products customer needs
+ compare sales, profit on each product- easy to decide which sections close/merge/expand
-duplication of functions
-competition for resources

Question 4

Process

Answer 4

+specialisation- focused teams
+monitoring- easy for managers to control the production processes
-lack of flexibility- if staff absent cant switch
-pace-different paces-pressure to change group norm

Question 5

Multiple

Answer 5

Good for large businesses- use combination of functions