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11- STEM > Oral- Communication (Communication Breakdown and Strategies) > Flashcards

Oral- Communication (Communication Breakdown and Strategies) Flashcards

1
Q

A process of exchanging thoughts, ideas, and opinions in order to connect with other people.

A

COMMUNICATION

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2
Q

It’s goal is to achieve a clear and effective understanding resulting to good relationships in the community.

A

COMMUNICATION

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3
Q

TRUE OR FALSE:
COMMUNICATION-

It’s goal is to achieve a clear and effective understanding resulting to good relationships in the community. However, there are times when this goal is not reached due to certain factors.

A

TRUE

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4
Q

. It’s goal is to achieve a clear and effective understanding resulting to good relationships in the community. However, there are times when this goal is not reached due to certain factors. When this happens, there is __________________.

A

COMMUNICATION BREAKDOWN

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5
Q

Internal and External Factors affecting the success of communication activity.

A

BARRIERS

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6
Q

TRUE OR FALSE:

The elements involved in communication are important in the success or failure of this process.

A

TRUE

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7
Q

______________ may occur when problems in any of the elements involved arise. They become barriers to communication.

A

COMMUNICATION BREAKDOWN

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8
Q

TRUE OR FALSE:

Communication breakdown may occur when problems in any of the elements involved arise. They become barriers to communication.

A

TRUE

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9
Q

______________ results when the intended message of the sender is not understood exactly by the receiver.

A

COMMUNICATION BREAKDOWN

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10
Q

TRUE OR FALSE:

Communication breakdown results when the intended message of the sender is not understood exactly by the receiver.

A

TRUE

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11
Q

TRUE OR FALSE:

Recognizing the barriers or obstacles to effective communication is important in order to avoid communication breakdown.

A

TRUE

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12
Q

The 4 Barriers to communication

A

Physical Barriers

Psychological Barrier

Cultural Barriers

Linguistic Barriers

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13
Q

are the natural or environmental condition that act as a barrier in communication in sending the message from sender to receiver.

A

Physical Barriers

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14
Q

People talking too loud.

A

Physical Barriers

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15
Q

Noise from a construction site.

A

Physical Barriers

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16
Q

Loud sound of karaoke.

A

Physical Barriers

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17
Q

Blaring of jeepney horns.

A

Physical Barriers

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18
Q

are called as mental barriers.

A

Psychological Barrier

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19
Q

These refers to social and personal issues of the speaker towards communicating with others.

A

Psychological Barrier

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20
Q

Trauma

A

Psychological Barrier

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21
Q

Shyness, lack of confidence

A

Psychological Barrier

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22
Q

Depression

A

Psychological Barrier

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23
Q

Fear and stage fright

A

Psychological Barrier

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24
Q

This pertain to conflict with regard to language and word meaning.

A

Linguistic Barriers

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25
Q

Because words carry denotative and connotative meanings, they can sometimes cause confusion and misunderstanding. Meaning words and symbols also vary depending on culture.

A

Linguistic Barriers

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26
Q

Difference in language

A

Linguistic Barriers

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27
Q

Accent and dialect

A

Linguistic Barriers

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28
Q

Use of jargon and slang

A

Linguistic Barriers

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29
Q

Speech defects or language impairments

A

Linguistic Barriers

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30
Q

This pertain to communication problems encountered by people regarding their intrinsic values, beliefs, and traditions in conflict with others.

A

Cultural Barriers

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31
Q

People’s culture affect the way they communicate and relate to others.

A

Cultural Barriers

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32
Q

Different beliefs

A

Cultural Barriers

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33
Q

Traditions and customs

A

Cultural Barriers

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34
Q

Manners of addressing

A

Cultural Barriers

35
Q

Speaking

A

Cultural Barriers

36
Q

___________ gives a similar idea of barriers when he classifies noise into three kinds: External, Internal, and Semantic Noise.

A

Verderber (1991)

37
Q

Verderber (1991) gives a similar idea of barriers when he classifies noise into three kinds:

A

External noise
Internal noise
Semantic noise

38
Q

_____________ are the “sight, sound, and other stimuli that draw people’s attention away from intended meaning.”

A

External Noise

39
Q

_____________ are the “thoughts and feelings that interfere with meaning”.

A

Internal Noise

40
Q

Examples:
confrontation with a friend
fear of speaking in front of the class
racial prejudice

A

Internal Noise

41
Q

A noise that is also known as Linguistic Barrier

A

Semantic Noise

42
Q

Double meaning

A

Semantic Noise

43
Q

TRUE OR FALSE:

Communication breakdown may at times be inevitable but as a sensible speaker or sender of the message, WE COULD AVOID THIS.

A

TRUE

44
Q

Understanding the concept of communication breakdown and its causes, will NOT BE ABLE TO HELPS us realize that failure in communication may be avoided through certain strategies that we could adapt.

A

FALSE; IT WILL HELP US.

45
Q

5 Ways to Avoid Communication Breakdown by ___________?

A

Ronnie Peterson.

46
Q

5 Ways to Avoid Communication Breakdown by Ronnie Peterson.

A

HAVE CLARITY OF THOUGHTS BEFORE SPEAKING

LEARN TO LISTEN

TAKE CARE OF YOUR BODY LANGUAGE AND TONE

BUILD UP YOUR CONFIDENCE BY ASKING FOR FEEDBACK AND OBSERVING OTHERS

COMMUNICATE FACE TO FACE ON THE IMPORTANT ISSUES

47
Q

Arrange your thoughts before verbalizing them, this can help you communicate much more clearly and succinctly.

It’s a better idea to say something like, “I’ve got a few ideas here. Let me go through them one at a time. We can treat each other on its own merit.”

A

HAVE CLARITY OF THOUGHTS BEFORE SPEAKING

48
Q

As simple as it sounds, you’ll be surprised how many people out there don’t know how to listen well.
Not understanding those who you are trying to communicate with will lead to a conversation fraught with misunderstandings.

A

LEARN TO LISTEN

49
Q

Don’t be afraid to ask them to repeat or explain further in polite manner once you don’t understand the point.

A

LEARN TO LISTEN

50
Q

Keep your emotions in check, try to maintain eye contact, and adopt a relaxed tone when conversing with others.

A

TAKE CARE OF YOUR BODY LANGUAGE AND TONE

51
Q

Focus on improving your skills by practicing in front of those who you may feel more comfortable with.

A

BUILD UP YOUR CONFIDENCE BY ASKING FOR FEEDBACK AND OBSERVING OTHERS

52
Q

You can also ask those whose advice you value to give you feedback and critique your communication style after a discussion.

A

BUILD UP YOUR CONFIDENCE BY ASKING FOR FEEDBACK AND OBSERVING OTHERS

53
Q

Having that face-to-face dialogue means you can convey your point more clearly, with your body language as well as your tone of voice.

A

COMMUNICATE FACE TO FACE ON THE IMPORTANT ISSUES

54
Q

It can also help to clear up any misunderstandings or distortion of the message that could occur other mediums.

A

COMMUNICATE FACE TO FACE ON THE IMPORTANT ISSUES

55
Q

TRUE OR FALSE:

Remember, becoming an effective communicator takes time and practice.

A

TRUE

56
Q

TRUE OR FALSE:

Over time, using these strategies can lead to better communication in your personal relationships, and more productive workplace environments as well.

A

TRUE

57
Q

TRUE OR FALSE:

A smooth and successful communication transaction may result if we follow the strategies to avoid communication breakdown.

A

TRUE

58
Q

TRUE OR FALSE:

Communication becomes successful if and only if our communication goal is achieved, that is, an understanding is reached and a relationship is NOT built or maintained

A

FALSE

59
Q

6 Strategies to avoid communication breakdown!

Focus on the 3.

A

Keep Focuses

Minimize Distractions

  • Speak Intelligibly
  • Be Responsible

Listen with your ears and eyes

  • Do not Jump to Conclusion
60
Q

One way of being focused is to put in mind the purpose communication.

A

Keep Focused

61
Q

As a speaker identify your purpose for speaking and as a listener find the speaker’s purpose thru his/her verbal and non-verbal cues.

A

Keep Focused

62
Q

____________ or clearly means using the appropriate speaking volume, pitch rate, proper enunciation, stress, and acceptable pronunciation. We speak in order to be understood.

A

Speak Intelligibly

63
Q

Pay attention to verbal and non-verbal message. Effective communication depends on what people say and how they say it.

A

Listen with your ears and eyes

64
Q

Look for a place where you can minimize distractions or noise like closed area, empty room, or quiet places.

Lessening the cause for confusion means giving more room to focus and concentrate.

A

Minimize Distractions

65
Q

Use simple and concise words as much as possible in delivering a message. Being specific means being particular and direct to the point.

A

Be specific/responsible

66
Q

Before you give your comments and judgement, be sure that you have listened attentively to the speaker. Conclusions should be drawn after a thorough analysis of point given or information received.

A

Do not Jump to Conclusion

67
Q

TIPS ON HOW TO AVOID COMMUNICATION BREAKDOWN

A

The 7Cs of Effective Communication (book: Effective Public Relations).

68
Q

They listed the 7Cs of Effective Communication in their book Effective Public Relations.

A

Brook, Cutlip and Center (2012)

69
Q

It is important to the whole communication process.

The speaker should include everything that the receiver needs to hear, respond, react, or evaluate properly.

She/he should be able to convey all pertinent details so listener or audience will be able to grasp the intended message.

A

Completeness

70
Q

The message should be direct and straight to the point and should be expressed in the least possible number of words.

Irrelevant information should not be included.

A

Conciseness

71
Q

In order to be effective, the speaker should give high regard and courtesy to the audience’s background information such as his/her culture, education, religion, status, mood, feelings, and needs.

This will result in building rapport or connection with the audience.

A

Consideration

72
Q

Effective communication is backed up by facts, figures, and real-life examples or situations.

This will make the receiver to understand the message better.

A

Concreteness

73
Q

The speaker can show respect to his/her receivers through understanding their culture, values, and beliefs.

A

Courtesy

74
Q

The speaker can show respect to the listeners by demonstrating an understanding of their beliefs, values, and culture.

A

Courtesy

75
Q

This implies good choice of words and language and a consideration of the audience’s perspectives and feelings on the part of the sender.

A

Courtesy

76
Q

Avoiding mistakes in grammar helps to boost the credibility and effectiveness of the message, and at the same time it eliminates negative impact on the audience.

A

Correctness

77
Q

What are the 7Cs of Effective Communication in their book Effective Public Relations.

A

(Com, Con, Con, Con, Cou, Cle, Cor)

Completeness

Conciseness

Consideration

Concreteness

Courtesy

Clearness

Correctness

78
Q

TRUE OR FALSE:

Breakdowns in communication may arise because of several factors. But these factors may be avoided if we follow strategies put forward by experts in the field.

A

TRUE

79
Q

TRUE OR FALSE:

Showing courtesy helps create a positive vibe with the audience.

A

TRUE

80
Q

This implies good choice of words and language on the part of the sender and consideration of audience’s perspective.

A

COURTESY

81
Q

TRUE OR FALSE:

Communication is a transaction that we do everyday. By following the 7Cs of Communication espoused by Broom, Cutlip and Center (2012), we may achieve understanding in communicating with others and avoid confusion and misinterpretations.

A

TRUE

82
Q

TRUE OR FALSE:

Breakdowns in communication may not arise because of several factors. But these factors may not be avoided if we follow strategies put forward by experts in the field.

A

FALSE (the word “not” makes the context wrong)

83
Q

It implies the use of simple and specific words to express ideas. When the speaker focuses on specific ideas, it will not confuse the audience.

A

Clearness

11- STEM (12 decks)

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