ORAL COM LG3 Flashcards
Is the imparting or
exchanging of information by speaking,
writing, or using some other medium.
Communication
Four (4) Types of Communication
Verbal Communication
Non-Verbal Communication
Written Communication
Visualization.
Includes
face-to-face, telephone, radio or
television, and other media.
Verbal Communication
Includes our body
language/movement, gestures, how
we dress or act, and even our scent.
Non-Verbal Communication
Includes
letters, e-mails, social media, books,
magazines, the Internet, and other
forms of media.
Written Communication
For example, graphs
and charts, maps, logos, and other
visualization.
Visualization
The ability to communicate with
others using language and not just
sounds at the same.
Verbal Communication
Verbal communication is
important because?
it allows us to
share information, explain our
requirements to others, clear up
misconceptions, and supply
information.
is the psychological act in which
noises and tones are received as stimuli.
Hearing
entails being aware of verbal and
nonverbal clues in order to accurately
interpret and comprehend the content of the
message.
Listening
Characteristics of an Effective Listener
- Stop talking
- Prepare yourself to listen
- Reassure the speaker
- Eliminate all commotion
- Empathize
- Be tolerant
- Avoid personal prejudice
- Listen and observe the tone
- Listen for concepts rather than
simply words - Observe non-verbal cues
Includes
body language such as gestures,
facial expressions, eye contact, and
posture.
Non-verbal Communication
Eight (8) Tips to Keep your Body Language
Positive
Posture
Occupy space.
Lean.
Arms.
Hands.
Handshake.
Eye contact
Affirmative movements.
Negative Body Language
Crossing legs
Crossing arms
Crossing arms and legs
Putting barriers between yourself and
others
Crossing their legs away from you
Covering your mouth just before or
before you speak
Pointing up the sky or straight at you
Slamming objects around
Yawning
Tapping fingers
