Operations Mgmt

Question 1

The final selection of a facility’s scope of services will be influenced by a
number of factors, including:
a. Size of the organization
b. Internal and external financial climate
c. Availability of marketing experts
d. All of the above

Answer 1

d. All of the above

Question 2

Governing agencies and organizations which should be consulted when
determining a facility’s scope of practice include:
a. ACR, CDC, The Joint Commission, MQSA, NRC, OSHA
b. ACR, FDA, The Joint Commission, MQSA, NRC, OSHA
c. ACR, FDA, The Joint Commission, RBMA, NRC, OSHA
d. ACR, ALARA, The Joint Commission, MQSA, NRC, OSHA

Answer 2

b. ACR, FDA, The Joint Commission, MQSA, NRC, OSHA

Question 3

When considering diagnostic and therapeutic imaging, the scope of service
may include all of the following subspecialties except:
a. General X-ray and fluoroscopy
b. Mammography
c. Radiation Therapy
d. Nuclear Medicine

Answer 3

c. Radiation Therapy

Question 4

Physical size of a facility can affect the access to technology.

a. True
b. False

Answer 4

a. True

Question 5

To keep all employees’ exposure to radiation as low as reasonably achievable
(ALARA), OSHA recommends a range of solutions including:
a. The use of personnel monitoring devices
b. Proper maintenance of devices
c. Lead aprons for patients and/or employees within the direct X-ray field
d. All of the above

Answer 5

d. All of the above

Question 6

When determining the scope of service, facilities must examine the needs of
the customers including:
a. Demographics of the community, customer needs, and trends in the
local healthcare market
b. Demographics of the staff, customer needs, and trends in the local
healthcare market
c. Demographics of the community, radiologist needs, and trends in the
local healthcare market
d. Demographics of the global community, customer needs, and trends in
the local healthcare market.

Answer 6

a. Demographics of the community, customer needs, and trends in the
local healthcare market

Question 7

The scope of service should include the following elements:
a. Mission/vision, services and capabilities, hours of operation, radiologist
availability, staffing plan or model, competencies and professional
standards
b. Mission/vision, services and capabilities, hours of operation, patient
population, staffing plan or model, competencies and professional
standards
c. Mission/vision, services and capabilities, hours of operation, patient
population, staffing plan or model, services offered at other facilities
d. Mission/vision, services and capabilities, certification of staff, patient
population, staffing plan or model, competencies and professional
standards

Answer 7

b. Mission/vision, services and capabilities, hours of operation, patient
population, staffing plan or model, competencies and professional
standards

Question 8

Issues that can lead to suboptimal imaging department performance include:

a. Understaffing and under scheduling
b. Poorly aligned financial incentives
c. A fragmented view of operations
d. All of the above

Answer 8

d. All of the above

Question 9

Which of the following is NOT a Joint Commission National Patient Safety Goal?

a. Improve the safety of using medications
b. Reduce the risk of patient harm resulting from falls
c. Reduce the risk of surgical fires
d. Encourage staff to develop patient relationships

Answer 9

d. Encourage staff to develop patient relationships

Question 10

When considering diagnostic and therapeutic imaging, the scope of service
may include all of the following subspecialties except:
a. General X-ray and fluoroscopy
b. Mammography
c. Radiation Therapy
d. Nuclear Medicine

Answer 10

c. Radiation Therapy

Question 11

The Security Rule requires health facilities to devise safeguards in what three
categories?
a. Administrative, physical, and technical
b. Operational, fiscal, and technical
c. Administrative, operational, and technical
d. None of the above

Answer 11

a. Administrative, physical, and technical

Administrative - training & planning
Physical - workstation use & security
Technical - passwords & encryption

Question 12

Physical size of a facility can affect the access to technology.

a. True
b. False

Answer 12

a. True

vendor’s template for installation of an MRI scanner may call for 600 sq ft for the scanner.

Question 13

Additional issues that will affect the scope of a facility will include:

a. Pending legislation at the state and local level
b. Services offered at competing healthcare facilities
c. Joint Commission regulations
d. A and B only

Answer 13

x

Question 14

To offer some services, rural or community based hospitals would not find it
necessary to share subspecialists with nearby tertiary hospitals in order to offer
a more complete scope of service.
a. True
b. False

Answer 14

b. False

To
offer such services, it may be necessary to share a subspecialist with a nearby medical
school, tertiary hospital, or community-based center. In some instances, teleradiology
may allow specialists to remotely carry out examinations or consultations.

Question 15

Under the Privacy Rule, what does PHI stand for?

a. Private health information
b. Protected health information
c. Provisional health information
d. Protected healthcare institution

Answer 15

b. Protected health information

Question 16

External factors which have the ability to financially affect a facility’s service
offerings include:
a. Changes in taxes at the local, state, and federal levels
b. Changes in regulations at local, state, and federal levels
c. Both A and B
d. None of the above

Answer 16

c. Both A and B

Other external actions with the potential to financially affect a facility’s service
offerings include changes at the local, state, and federal levels in business taxes and
regulations, which increase the costs of providing one or more services.

Question 17

Maintaining an effective scope of service requires a balance among what
necessary resources?
a. Staff, finance, sales, and patients
b. Staff, finance, equipment, and appointments
c. Staff, finance, capital, and equipment
d. Staff, finance, equipment, and supplies

Answer 17

d. Staff, finance, equipment, and supplies

Question 18

Effective scope involves ensuring each examination performed is safe. Safe
radiological examinations involve factors that are subject to variation
including:
a. Patient status (weight, disease state)
b. The operator (experience, training)
c. Equipment (settings, radiation levels)
d. All of the above

Answer 18

d. All of the above

Question 19

The American College of Radiology (ACR) is a professional society comprised of
how many members?
a. 16,500
b. 28,500
c. 32,000
d. 49,000

Answer 19

c. 32,000

professional society comprised of
32,000 members, primarily radiologists, radiation oncologists, clinical medical
physicists, interventional radiologists, and nuclear medicine physicians

Question 20

The FDA issues standards for CT, mammography, fluoroscopy, and medical Xrays
through what agency?
a. Center for Devices and Radiological Health
b. Center for Device Control
c. Center for Radiological Health
d. Center for Radiological Compliance

Answer 20

a. Center for Devices and Radiological Health

these standards have a direct impact on device manufacturers, who must
ensure that their devices meet or exceed the FDA requirements before being sold

Question 21

When developing technique charts, what needs to be adjusted for patient size?

a. kVp and mA
b. S and mAS
c. SID
d. mA and time

Answer 21

b. S and mAS

The patient’s total radiation exposure is controlled
by mA, S (or mAS), and SID; the goal is to use settings that produce
the best image with the lowest radiation exposure. Both S and mAS need to be
adjusted for patient size.

Question 22

Among imaging professionals, who has the highest rate of repetitive injury?

a. Nurses
b. Sonographers
c. X-ray technologists
d. MRI technologists

Answer 22

b. Sonographers

84% experiencing work-related pain at some point in their
careers. Among the tasks that put imaging workers at greatest risk of injury are
patient transfer and positioning, cassette handling, computer ergonomics, and
equipment transfer.

Question 23

What action will assist a manager in determining strategic options for an
organization?
a. Market analysis
b. Strategic planning
c. Review the strengths of the organization
d. Service the organization provides

Answer 23

b. Strategic planning

Question 24

What do organizational leaders need to do before considering potential
alliances?
a. Conduct a SWOT analysis
b. Assess technology advances
c. Form a business strategy
d. Review staffing

Answer 24

c. Form a business strategy

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Question 25

How can a company remain competitive in the business market?

a. Efficient business practices
b. Access to technology
c. Diverse employees
d. All of the above

Answer 25

d. All of the above

Question 26

Why is a strategic alliance beneficial for some organizations?

a. Leverage their strengths and grow
b. Creates harmony
c. Increases personnel
d. Reduce competition

Answer 26

a. Leverage their strengths and grow

Question 27

What will influence an organizations’ strategic direction?

a. The economy, government regulations, and population growth
b. Birth rates and death rates
c. Government regulations and community demographics
d. None of the above

Answer 27

a. The economy, government regulations, and population growth

Question 28

What places an organization at a competitive disadvantage?

a. Using resources efficiently
b. Producing products at a high cost
c. Providing low cost services
d. Producing products at a low cost

Answer 28

b. Producing products at a high cost

An organization can gain a comparative advantage when it can focus its
resources on its core competencies and efficiently produce products or services at a
lower cost or a lower opportunity cost than other organizations. On the other hand,
an organization is at a comparative disadvantage if higher real costs or opportunity
costs result from providing certain products or services. Therefore, it is a wise business
strategy to form alliances for the exchange of products or services in areas for
which both comparative advantages and disadvantages exist. Overall, it pays to
explore business alliances that can lead to new and innovative methods for providing
quality services to customers efficiently and effectively.

Question 29

Which of the following is a type of strategic alliance?

a. Profit sharing
b. Joint Venture
c. Non-formal Agreement
d. Take over

Answer 29

b. Joint Venture

Question 30

A letter of intent should include

a. Summary of key points
b. Partnership acknowledgement
c. Withdrawal terms
d. All of the above

Answer 30

d. All of the above

Question 31

The success of a strategic alliance centers on which of the following?

a. Funding
b. Outsourcing
c. Business demand
d. A shared vision

Answer 31

d. A shared vision

Question 32

What is the simplest form of alliance?

a. Direct cooperation
b. Joint venture
c. Minority investment
d. Buy out

Answer 32

a. Direct cooperation