Operations Mgmt Flashcards
The final selection of a facility’s scope of services will be influenced by a
number of factors, including:
a. Size of the organization
b. Internal and external financial climate
c. Availability of marketing experts
d. All of the above
d. All of the above
Governing agencies and organizations which should be consulted when
determining a facility’s scope of practice include:
a. ACR, CDC, The Joint Commission, MQSA, NRC, OSHA
b. ACR, FDA, The Joint Commission, MQSA, NRC, OSHA
c. ACR, FDA, The Joint Commission, RBMA, NRC, OSHA
d. ACR, ALARA, The Joint Commission, MQSA, NRC, OSHA
b. ACR, FDA, The Joint Commission, MQSA, NRC, OSHA
When considering diagnostic and therapeutic imaging, the scope of service
may include all of the following subspecialties except:
a. General X-ray and fluoroscopy
b. Mammography
c. Radiation Therapy
d. Nuclear Medicine
c. Radiation Therapy
Physical size of a facility can affect the access to technology.
a. True
b. False
a. True
To keep all employees’ exposure to radiation as low as reasonably achievable
(ALARA), OSHA recommends a range of solutions including:
a. The use of personnel monitoring devices
b. Proper maintenance of devices
c. Lead aprons for patients and/or employees within the direct X-ray field
d. All of the above
d. All of the above
When determining the scope of service, facilities must examine the needs of
the customers including:
a. Demographics of the community, customer needs, and trends in the
local healthcare market
b. Demographics of the staff, customer needs, and trends in the local
healthcare market
c. Demographics of the community, radiologist needs, and trends in the
local healthcare market
d. Demographics of the global community, customer needs, and trends in
the local healthcare market.
a. Demographics of the community, customer needs, and trends in the
local healthcare market
The scope of service should include the following elements:
a. Mission/vision, services and capabilities, hours of operation, radiologist
availability, staffing plan or model, competencies and professional
standards
b. Mission/vision, services and capabilities, hours of operation, patient
population, staffing plan or model, competencies and professional
standards
c. Mission/vision, services and capabilities, hours of operation, patient
population, staffing plan or model, services offered at other facilities
d. Mission/vision, services and capabilities, certification of staff, patient
population, staffing plan or model, competencies and professional
standards
b. Mission/vision, services and capabilities, hours of operation, patient
population, staffing plan or model, competencies and professional
standards
Issues that can lead to suboptimal imaging department performance include:
a. Understaffing and under scheduling
b. Poorly aligned financial incentives
c. A fragmented view of operations
d. All of the above
d. All of the above
Which of the following is NOT a Joint Commission National Patient Safety Goal?
a. Improve the safety of using medications
b. Reduce the risk of patient harm resulting from falls
c. Reduce the risk of surgical fires
d. Encourage staff to develop patient relationships
d. Encourage staff to develop patient relationships
When considering diagnostic and therapeutic imaging, the scope of service
may include all of the following subspecialties except:
a. General X-ray and fluoroscopy
b. Mammography
c. Radiation Therapy
d. Nuclear Medicine
c. Radiation Therapy
The Security Rule requires health facilities to devise safeguards in what three
categories?
a. Administrative, physical, and technical
b. Operational, fiscal, and technical
c. Administrative, operational, and technical
d. None of the above
a. Administrative, physical, and technical
Administrative - training & planning
Physical - workstation use & security
Technical - passwords & encryption
Physical size of a facility can affect the access to technology.
a. True
b. False
a. True
vendor’s template for installation of an MRI scanner may call for 600 sq ft for the scanner.
Additional issues that will affect the scope of a facility will include:
a. Pending legislation at the state and local level
b. Services offered at competing healthcare facilities
c. Joint Commission regulations
d. A and B only
x
To offer some services, rural or community based hospitals would not find it
necessary to share subspecialists with nearby tertiary hospitals in order to offer
a more complete scope of service.
a. True
b. False
b. False
To
offer such services, it may be necessary to share a subspecialist with a nearby medical
school, tertiary hospital, or community-based center. In some instances, teleradiology
may allow specialists to remotely carry out examinations or consultations.
Under the Privacy Rule, what does PHI stand for?
a. Private health information
b. Protected health information
c. Provisional health information
d. Protected healthcare institution
b. Protected health information
External factors which have the ability to financially affect a facility’s service
offerings include:
a. Changes in taxes at the local, state, and federal levels
b. Changes in regulations at local, state, and federal levels
c. Both A and B
d. None of the above
c. Both A and B
Other external actions with the potential to financially affect a facility’s service
offerings include changes at the local, state, and federal levels in business taxes and
regulations, which increase the costs of providing one or more services.
Maintaining an effective scope of service requires a balance among what
necessary resources?
a. Staff, finance, sales, and patients
b. Staff, finance, equipment, and appointments
c. Staff, finance, capital, and equipment
d. Staff, finance, equipment, and supplies
d. Staff, finance, equipment, and supplies
Effective scope involves ensuring each examination performed is safe. Safe
radiological examinations involve factors that are subject to variation
including:
a. Patient status (weight, disease state)
b. The operator (experience, training)
c. Equipment (settings, radiation levels)
d. All of the above
d. All of the above
The American College of Radiology (ACR) is a professional society comprised of how many members? a. 16,500 b. 28,500 c. 32,000 d. 49,000
c. 32,000
professional society comprised of
32,000 members, primarily radiologists, radiation oncologists, clinical medical
physicists, interventional radiologists, and nuclear medicine physicians
The FDA issues standards for CT, mammography, fluoroscopy, and medical Xrays
through what agency?
a. Center for Devices and Radiological Health
b. Center for Device Control
c. Center for Radiological Health
d. Center for Radiological Compliance
a. Center for Devices and Radiological Health
these standards have a direct impact on device manufacturers, who must
ensure that their devices meet or exceed the FDA requirements before being sold
When developing technique charts, what needs to be adjusted for patient size?
a. kVp and mA
b. S and mAS
c. SID
d. mA and time
b. S and mAS
The patient’s total radiation exposure is controlled
by mA, S (or mAS), and SID; the goal is to use settings that produce
the best image with the lowest radiation exposure. Both S and mAS need to be
adjusted for patient size.
Among imaging professionals, who has the highest rate of repetitive injury?
a. Nurses
b. Sonographers
c. X-ray technologists
d. MRI technologists
b. Sonographers
84% experiencing work-related pain at some point in their
careers. Among the tasks that put imaging workers at greatest risk of injury are
patient transfer and positioning, cassette handling, computer ergonomics, and
equipment transfer.
What action will assist a manager in determining strategic options for an
organization?
a. Market analysis
b. Strategic planning
c. Review the strengths of the organization
d. Service the organization provides
b. Strategic planning
What do organizational leaders need to do before considering potential alliances? a. Conduct a SWOT analysis b. Assess technology advances c. Form a business strategy d. Review staffing
c. Form a business strategy
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How can a company remain competitive in the business market?
a. Efficient business practices
b. Access to technology
c. Diverse employees
d. All of the above
d. All of the above
Why is a strategic alliance beneficial for some organizations?
a. Leverage their strengths and grow
b. Creates harmony
c. Increases personnel
d. Reduce competition
a. Leverage their strengths and grow
What will influence an organizations’ strategic direction?
a. The economy, government regulations, and population growth
b. Birth rates and death rates
c. Government regulations and community demographics
d. None of the above
a. The economy, government regulations, and population growth
What places an organization at a competitive disadvantage?
a. Using resources efficiently
b. Producing products at a high cost
c. Providing low cost services
d. Producing products at a low cost
b. Producing products at a high cost
An organization can gain a comparative advantage when it can focus its
resources on its core competencies and efficiently produce products or services at a
lower cost or a lower opportunity cost than other organizations. On the other hand,
an organization is at a comparative disadvantage if higher real costs or opportunity
costs result from providing certain products or services. Therefore, it is a wise business
strategy to form alliances for the exchange of products or services in areas for
which both comparative advantages and disadvantages exist. Overall, it pays to
explore business alliances that can lead to new and innovative methods for providing
quality services to customers efficiently and effectively.
Which of the following is a type of strategic alliance?
a. Profit sharing
b. Joint Venture
c. Non-formal Agreement
d. Take over
b. Joint Venture
A letter of intent should include
a. Summary of key points
b. Partnership acknowledgement
c. Withdrawal terms
d. All of the above
d. All of the above
The success of a strategic alliance centers on which of the following?
a. Funding
b. Outsourcing
c. Business demand
d. A shared vision
d. A shared vision
What is the simplest form of alliance?
a. Direct cooperation
b. Joint venture
c. Minority investment
d. Buy out
a. Direct cooperation
