2010 Practice Test Flashcards
Which of the following is required to prove negligence? A. Malpractice B. Vicarious liability C. Malfeasance D. Legal duty to care
D. Legal duty to care
Title: Operations Management in Radiology, Page: 60
The qualities of critical thinking skills, flexibility, and ___________ should be
considered when selecting the candidate for managerial positions.
A. National origin
B. Technical speed
C. Emotional intelligence
D. Intelligence quotient
C. Emotional intelligence
Title: Human Resource Management in Radiology, Page: 166
The basic demands of a materials management program require establishing the
need for the right product and in the correct:
A. Location.
B. Penumbra.
C. Amplitude.
D. Matrix.
A. Location.
Title: Asset Management in Radiology, Page: 227
Which of the following should be used when preparing a payback period analysis?
A. Life cycle costs/Life cycle benefits
B. Initial investment/Annual benefits
C. Life cycle costs/Annual benefits
D. Initial investment/Life cycle benefits
B. Initial investment/Annual benefits
Title: Communication and Information Management in Radiology, Page: 191
Implementing policies and procedures that limit access, give guidelines for proper
use of workstations, and protect workstations and related electronic devices from
unauthorized users are required to follow HIPAA guidelines. These are all part of
which Security Rule standard under HIPAA?
A. Physical safeguards
B. Technical safeguards
C. Administrative safeguards
D. Organizational requirements
A. Physical safeguards
Title: Communication and Information Management in Radiology, Page: 225-226
When analyzing a problematic key issue, which of the following can be used to help identify the cause? A. SWOT analysis B. Constraint analysis C. Root cause analysis D. Key Driver analysis
C. Root cause analysis
Title: Operations Management in Radiology, Page: 236
Which tool is used in preparing a facilities work force plan to assess the candidate
pool size, particularly in long-range planning?
A. Solution Analysis
B. Trend analysis
C. Source analysis
D. Cost analysis
B. Trend analysis
Title: Human Resource Management in Radiology, Page: 73
Which of the following is a statement that describes what success will look like for the imaging department? A. Goal statement B. Vision statement C. Mission statement D. Department statement
B. Vision statement
Title: Communication and Information Management in Radiology, Page: 112
Key points of a successful rewards program include all of the following EXCEPT:
A. Rewards satisfy individual needs.
B. Rewards are for expected behavior or work.
C. Rewards are equitable.
D. Rewards are linked to performance.
B. Rewards are for expected behavior or work.
Title: Human Resource Management in Radiology, Page: 214
Topics covered by the ACR-SNM technical standard for diagnostic procedures using
radiopharmaceuticals include all of the following EXCEPT:
A. Radiopharmacy.
B. Supervising physician rule.
C. Qualifications of personnel.
D. Instrument quality control.
B. Supervising physician rule.
Title: Operations Management in Radiology, Page: 9
This standard requires all healthcare providers to have documented policies and
procedures defining how the integrity of patient records will be maintained:
A. Federal Register
B. Balance Budget Amendment of 1998
C. Mammography Quality Standards Act
D. Health Insurance Portability and Accountability Act
D. Health Insurance Portability and Accountability Act
Title: Communication and Information Management in Radiology, Page: 27
Who is paid through Medicare Part A? A. Payors B. Patients C. Physicians D. Hospitals
D. Hospitals
Title: Financial Management in Radiology, Page: 93 (first edition), 74 (second edition)
Under the title of the Civil Rights Act of 1964, the Americans with Disabilities Act,
and the Discrimination Act, it is illegal to discriminate in any aspect of employment.
Title VII of the act generally applies to employers with _____ or more employees,
including state and local governments.
A. 5
B. 10
C. 15
D. 20
C. 15
Title: Human Resource Management in Radiology, Page: 4
All of the following types of legal violations can apply to policies and procedure EXCEPT: A. Torts. B. Negligence. C. Unwritten rules. D. Breach of implied contract.
C. Unwritten rules.
Title: Operations Management in Radiology, Page: 59-60
Which of the following tools does NOT belong to the clinical ladder portion of a
career development program?
A. Multiple technical competencies
B. Exit interviews and feedback
C. Customer service skills
D. Improving staff satisfaction and morale
B. Exit interviews and feedback
Title: Human Resource Management in Radiology, Page: 162, 164
Which of the following stakeholders should NOT generally be involved in the selection of capital equipment? A. Physicist B. Financial donor. C. Referring physician D. Clinical engineer
B. Financial donor.
Title: Asset Management in Radiology, Page: 27, 37
Assessing financial information is one of the most important sections of a business
plan and should include return on investment, net present value, and which of the
following?
A. Market and referral trend analysis
B. Industry competitor analysis
C. Volume and operating statistic analysis
D. Description of proposed product or services
C. Volume and operating statistic analysis
Title: Financial Management in Radiology, Page: 244 (first edition), 251-2 (second
edition)
What type of research involves obtaining a more subjective perspective about
beliefs, perceptions, values, and behavior?
A. Market research
B. Demographic research
C. Qualitative research
D. Quantitative research
C. Qualitative research
Title: Communication and Information Management in Radiology, Page: 90
Which of the following determines how a patient evaluates quality of care? A. Cost and speed of service B. Communication and compassion C. Perception and expectation D. Innovation and improvement
C. Perception and expectation
Title: Operations Management in Radiology, Page: 198
What type of market research involves collecting data about customers via surveys,
personal interviews, observations, and conducting focus groups with members of the
community?
A. Primary research
B. Secondary research
C. Qualitative research
D. Quantitative research
A. Primary research
Title: Communication and Information Management in Radiology, Page: 90
Which type of budget begins with a forecast of volume for the coming year, based on
a review of the previous year’s figures and any changes expected for the coming
year?
A. Program budget
B. Capital equipment budget
C. Flexible budget
D. Operating budget
D. Operating budget
Title: Financial Management in Radiology, Page: 171-2 (first edition), 161-2 (second
edition)
Who develops performance goals for an employee? A. Manager and employee B. Employee and human resource director C. Human resource director and manager D. Manager and radiologist
A. Manager and employee
Title: Human Resource Management in Radiology, Page: 184
Which of the following charts displays data over time to analyze a process with variable results? A. Pareto B. Fishbone C. Flow chart D. Histogram
D. Histogram
Title: Communication and Information Management in Radiology, Page: 53
Alliances are formal agreements between two or more business entities to pursue
specific goals while remaining independent. In particular, the alliances usually
accomplish all of the following EXCEPT:
A. Pricing strategy.
B. Blocking a competitive threat.
C. Mitigating a significant risk to the business.
D. Helping to build, sustain, or enhance competitive advantage
A. Pricing strategy.
Title: Operations Management in Radiology, Page: 29
A facility will be held accountable to its written policies and procedures; therefore, it
is important to devise policies and procedures for all of the following EXCEPT:
A. Following and execution.
B. Covering all possible situations.
C. Relating to significant work issues.
D. Contributing to work place safety and efficiency
B. Covering all possible situations.
Title: Operations Management in Radiology, Page: 53-54
Which of the following questions should NOT be asked during an interview session?
A. Where did you live before moving to your present address?
B. What was the nature of your experience in the military service?
C. What relatives if any are employed here?
D. What was your degree major?
A. Where did you live before moving to your present address?
Title: The Effective Healthcare Supervisor, Page: 128, 137
How can operating costs of equipment be reduced?
A. By controlling maintenance and repair costs
B. By negotiating the best upfront price for the system
C. By maximizing usage levels
D. By extending the life span
A. By controlling maintenance and repair costs
Title: Asset Management in Radiology, Page: 163
Managing patient access to imaging records must comply with a minimum of \_\_\_\_% of HIPAA regulations. A. 90% B. 95% C. 99% D. 100%
D. 100%
Title: Communication and Information Management in Radiology, Page: 247
Which of the following is an effective program for employees that reinforces and
rewards important outcomes in the workplace, is immediate, emphasizes success,
and is consistent?
A. Employee advancement program
B. Employee assistance program
C. Employee recognition program
D. Employee tuition reimbursement program
C. Employee recognition program
Title: Human Resource Management in Radiology, Page: 216-217
Most modalities have similar capabilities from vendor to vendor within a given class
of product EXCEPT for which type of equipment?
A. Refurbished
B. First-in-class
C. Remanufactured
D. Second generation
B. First-in-class Title: Asset Management in Radiology, Page: 47
Which of the following is the major advantage of staging a special event to enhance
public awareness of new programs and existing services?
A. Focuses on one objective or provider
B. Easily developed in a short period of time
C. Effective way of reaching multiple target audiences
D. Ineffective way of providing information to a wide audience
C. Effective way of reaching multiple target audiences
Title: Communication and Information Management in Radiology, Page: 161-162
A simple formula for calculating downtime rate is:
A. 100% - {[Base Time – Downtime]/Base Time}.
B. {[Base Time – Downtime]/Base Time}.
C. 100% - {[Base Time – Downtime]/Downtime}.
D. {[Downtime - Base Time]/ Base Time}.
A. 100% - {[Base Time – Downtime]/Base Time}.
Title: Asset Management in Radiology, Page: 169
In conducting market research, which of the following should be used in designing
an effective survey tool for data collection?
A. Questions should be multiple choice.
B. Questions should be open ended.
C. Questions should be simple and specific.
D. Questions should use quantitative methodology
C. Questions should be simple and specific.
Title: Communication and Information Management in Radiology, Page: 101
The planning, location, and installation of equipment in the imaging department must
respond to the institution’s clinical, financial, and _________ requirements.
A. stakeholder
B. corporate
C. demographic
D. operational
D. operational
Title: Asset Management in Radiology, Page: 83
What is an overreaching belief that opportunity for improvement exists in every process on every occasion? A. Continuous quality improvement B. Continuous quality control C. Total quality assurance D. HCPCS
A. Continuous quality improvement
Title: Operations Management in Radiology, Page: 242
Which of the following does NOT play a role in effectively developing employees to
their full potential:
A. Creating a work culture that encourages employee initiative and motivation.
B. Keeping expectations open-ended.
C. Hiring qualified employees.
D. Praising regularly and often.
B. Keeping expectations open-ended.
Title: Human Resource Management in Radiology, Page: 192
Which of the following types of alliance has the simplest form and is the easiest to dissolve? A. Direct cooperation C. Majority investments B. Shared savings program D. Minority investments
A. Direct cooperation
Title: Operations Management in Radiology, Page: 32
What system is used as a basis for benchmarking workload in a radiology department? A. FTE B. RVS C. CPT D. CMS
B. RVS
Title: Human Resource Management in Radiology, Page: 24
The imaging administrator is responsible for developing a 3 to 5 year capital
equipment plan that reflects the department’s needs and:
A. Maximizes the facility’s revenue.
B. Is based upon the desires of the radiology group supporting the facility.
C. Is sensitive to the organization’s finances.
D. Uses all available grants and external resources.
C. Is sensitive to the organization’s finances.
Title: Financial Management in Radiology, Page: 302 (first edition), 321 (second edition)
Direct cooperation is an alliance building technique requiring two or more entities to:
_________.
A. create a separate organization that requires financial investment in
infrastructure.
B. substantially integrate each partner’s activities.
C. create a separate legal entity to achieve an objective.
D. share unique resources and/or capabilities to achieve common goals.
D. share unique resources and/or capabilities to achieve common goals.
Title: Operations Management in Radiology, Page: 32
