Operations management Flashcards

1
Q

It is the planning, organizing, and oversight of business practices that maximize efficiency and assure company processes are driving value.

A

Operations management

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2
Q

It involves preparing and supervising the practices that their resources (input), such as information, labor, equipment, and materials, into goods and services (output).

A

Operations management

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3
Q

Resources (input)

A

Raw materials
Information
Labor
Equipment

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4
Q

Goods and services

A

Output

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5
Q

It is an integral function of every organization, regardless of its size industry, whether it is service or manufacturing or whether it is for profit or nonprofit

A

Operations management

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6
Q

Operations management help achieve the following

A

Productivity
Competitive edge
Reduced cost of operations
Quality of product and service
Guaranteed customer satisfaction

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7
Q

Phase 1: planning operations system

A

Product service planning
Capacity planning
Facilities and layout planning
Job and work design
Workflow management

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8
Q

Phase 2: planning operations, inventory, and quality control

A

Production planning
Scheduling
Supply chain management
Inventory management
Service design
Quality control

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9
Q

Phase 3: managing productivity

A

Managing productivity

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10
Q

16 principles of operations management
By Dr. Richard Schonberger

A

Team up with customers
Continual rapid improvement
Unified purpose
Know the competition
Focus
Organize resources
Invest in HR
Maintain equipment
Simple “ best” equipment
Minimize human error
Cut times
Cut set up
Pull system
Total quality control
Fix causes
Visibility management

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11
Q

The principles of operations management by Randall Schaefer

A

Reality
Organization
Fundamentals
Accountability
Variance
Causality
Managed passion
Humility
Success
Change

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