Operations management Flashcards
It is the planning, organizing, and oversight of business practices that maximize efficiency and assure company processes are driving value.
Operations management
It involves preparing and supervising the practices that their resources (input), such as information, labor, equipment, and materials, into goods and services (output).
Operations management
Resources (input)
Raw materials
Information
Labor
Equipment
Goods and services
Output
It is an integral function of every organization, regardless of its size industry, whether it is service or manufacturing or whether it is for profit or nonprofit
Operations management
Operations management help achieve the following
Productivity
Competitive edge
Reduced cost of operations
Quality of product and service
Guaranteed customer satisfaction
Phase 1: planning operations system
Product service planning
Capacity planning
Facilities and layout planning
Job and work design
Workflow management
Phase 2: planning operations, inventory, and quality control
Production planning
Scheduling
Supply chain management
Inventory management
Service design
Quality control
Phase 3: managing productivity
Managing productivity
16 principles of operations management
By Dr. Richard Schonberger
Team up with customers
Continual rapid improvement
Unified purpose
Know the competition
Focus
Organize resources
Invest in HR
Maintain equipment
Simple “ best” equipment
Minimize human error
Cut times
Cut set up
Pull system
Total quality control
Fix causes
Visibility management
The principles of operations management by Randall Schaefer
Reality
Organization
Fundamentals
Accountability
Variance
Causality
Managed passion
Humility
Success
Change