Communication Flashcards
Deliberate manipulation of information to make it appear more favorable to the receiver
Filtering
How a receiver feels when the messages received influences how he or she interprets it
Emotions
Information exceeds our processing capacity
Information overload
When people feel they are being threatened they tend to act in ways that hinder effective communication and reduce their ability to achieve mutual understanding
Defensiveness
Words mean different things to different people
Language
US managers rely heavily on formal reports
Japanese managers prefer interpersonal contact
National culture
US managers rely heavily on___
Formal reports
Japanese managers prefer___
Interpersonal contact
Characteristic of the organization and its environmental setting
Environmental
Organizational culture, material philosophy, terminology used
Environmental
STAT means immediately in medical terms; STAT may mean statistics to other people
Environmental
From an individuals frame or reference or beliefs and values
Personal
Emotionality, lack of empathy
Personal
An informal communication held without a recommended structure in an organization
Grapevine communication
Cons and pros of grapevine communication
Can get out of hand
Risk of misunderstanding
Increased efficiency
Safe space and self expression
