Operational Procedures Flashcards
Provides a road map for current and future techs who need to make changes or repairs over time
Network Documentstion
Provides a map for how everything connects in an organization’s network. Include switches, routers, WAPs, servers, and workstations. Most complex ones describe connection types and speeds, and the technologies in use (ie listing a WAP as an 802.11ac AC2600)
Network Topology Diagram
A set of documents that tell the tale of equipment used, problems encountered, and solutions to those problems
Knowledge Base
Tracking specific problems to help current and future techs deal with problematic hardware and individuals
Incident Documentation
Can use the radio frequency identification (RFID) wireless networking protocol to keep track of inventory. Includes an RFID tag (consisting of a microchip and antenna) that an RFID scanner can electronically read and identify even without line of sight to the item
Asset Tag
Tag that receives all the power it needs from the scanner’s signal
Passive RFID tag
Uses a battery or external power source to send out and receive signals
Active RFID Tag
Enable organizations to implement changes to IT infrastructure in a safe and cost-effective manner
Change Management Processes
Consists of techs and representatives from management, IT security, and administration who meet on a regular basis (quarterly is common). They review the change documentation and either approve or deny the change
Change Board
Defines the steps needed to return the infrastructure to its pre-change environment. OS rollbacks, uninstallation, or return to old equipment are all possible parts of a good one
Backout Plan
Created by an A+ tech will include almost all of the preceding steps plus receipts, overtime records, an inventory of changed systems, lists of new users created, signed end-user acceptance forms, and so on
Change Documentation Package
Backing up a complete volume - including the OS, boot files, all installed apps, and all the dat
Image-Level Backup
