Operational Issues Flashcards

1
Q

What are operational issues?

A

Issues with staff that must be addressed by the business, involves:

  • Security
  • Health and Safety
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2
Q

What are the potential risks of a business not keeping data secure?

A
  • Fines for not following data security act
  • Loss of business as customers lose trust
  • Going to court (Paying legal fees)
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3
Q

What are potential threats to the data held by a business?

A
  • Loss
  • Corruption
  • Illegal duplication
  • Theft
  • Hacking
  • Manipulation
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4
Q

What is health and safety?

A

The legal responsibility of employers to protect employees and customers in the workplace

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5
Q

What are the risks of not following health and safety?

A
  • Fines
  • Court Cases
  • Negative Publicity
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6
Q

What is change management?

A

Change management is any changes in IT within the workplace. It is the responsibility of IT services, to make sure the change happens as efficiently and promptly as possible.

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7
Q

What is the purpose of change management?

A

To ensure that standardised methods and procedures are used in the workplace. Therefore the impact of any problems will be minimised.

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8
Q

What is disaster and recovery planning?

A

When the business produces a plan to reduce risks and a plan in place for alternative locations/facilities

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9
Q

What are the different levels of risk involved in disaster and recovery planning?

A

Small - e.g. network crash, corrupted hard drive
Medium - e.g. major hacking issue, fire, corruption of back-up files
Large - e.g. earthquakes, other natural disasters

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10
Q

How can a majority of the risks involved in disaster and recovery planning be prevented?

A

Backups

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11
Q

What are organisational policies?

A

These are policies that establish the rules for acceptable behaviour and guidelines for best practice in the workplace

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12
Q

What do organisational policies state?

A

They state what employees can and cannot do while using the network.

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