Business Systems Flashcards
1
Q
What is MIS?
A
A management information system is a system that helps organising and planning
2
Q
What is CRM?
A
Customer relationship management is the way that a company treats their customers
3
Q
What is SOP?
A
Standard operating procedures are sets of basic rules that must be followed in a business.
4
Q
What is a helpdesk?
A
A helpdesk is a service that provides information and support to customers.
5
Q
What are the advantages and disadvantages of MIS?
A
Advantages:
- Helps a company to keep track of its resources and stay organised
- Managers are able to make various reports about the business
Disadvantages:
- Cost to install
- Doesn’t make judgements, only provides the information to the user
6
Q
What are the advantages and disadvantages of CRM?
A
Advantages:
- Increase in revenue
- Enhanced customer relationships
Disadvantages:
- Lack of training can lead to poor data entry
- Software issues
7
Q
What are the advantages and disadvantages of SOP?
A
Advantages:
- Training managers can monitor the status of training
Disadvantages:
- Too much time spent on admin rather than actual job
