Operational communication Flashcards
1
Q
What is the ABC -P protocol for Comms?
A
A - Accurate
B - Brief
C - Clear
P - Professional
In addition you should:
Speak Slowly Do not Interrupt Be precise Avoid Slang Avoid complex or long phrases Plan what to say before transmitting Repeat back messages
2
Q
What are the four parts in structuring a message?
A
Opening
Information
Actions
Confirmation
3
Q
What are the Do’s and dont’s when using radio or telephone comms?
A
Do:
Speak slower than you would normally
Try to avoid using Um and Err or hesitations
Dont’s Interrupt unless in an emergency Use offensive language Make unnecessary calls or transmissions Be within 15 metres of a suspect package
4
Q
What sort of information should you include in staff handover?
A
Staff numbers Equipment failures Safety critical events occurring on shift Contractor details Station closures Service disruption SPAD notice boards Defects Late notice boards
5
Q
Who can request to listen to audio data?
A
Service Manager or above, police or other authorised agency
