operation processes

Question 1

operation processes (I)

Answer 1

inputs 
transformed resources (materials, information, customers)
transforming resources (human resources, facilities)

Question 2

operation processes (T)

Answer 2

transformation processes
the influence of volume, variety, variation in demand and visibility (customer contact)
sequencing and scheduling – Gantt charts, critical path analysis
technology, task design and process layout
monitoring, control and improvement

Question 3

operation processes (O)

Answer 3

outputs
customer service
warranties