OP-Chapter8 Flashcards
1
Q
Organizational Change
A
- Radical change
- Incremental change
2
Q
O.D. (Organizational Development) Key Aspects
A
- Planned strategy of change
- Object of change: the entire system of the organization
- Active participation
- Goals (performance, flexibility, improved work conditions, individual growth opportunities)
3
Q
Organization-wide O.D. Interventions
A
- Survey feedback
- Confrontation meeting
- Structural redesign
- Collateral organization
- Large-group interventions
4
Q
Small Group O.D. interventions
A
- Team building
- Process consultation
5
Q
Individual O.D. interventions
A
- Sensitivity training
- Management training
- Role negotiation
- Job redesign
6
Q
Phases in O.D. Interventions
A
- Unfreeze (Diagnosis of current situation, feedback)
- Change (Process consultation, team development, intergroup interventions)
- Refreeze (Top management support, evaluation, consultant leaves company)
7
Q
Resistance to change
A
Resistance to change is any attitude or behavior that reflects a person’s unwillingness to make or support a desired change.
Fear of unknown, need for security, no felt need for change, poor timing, lack of resources are some of the reasons, why people might resist change.
Educating people, communicating with them, explaining the necessity of change, getting them involved in it, and negotiating with them are a few ways to deal with resistance to change.
8
Q
Guidelines for successful change Process
A
- Inform timely
- Listen and discuss
- Explain the necessity of change
- Motivate for change
- Etc.
